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Customer Service Manager

New York, NY
October 22, 2018

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** ****** ****, *******, **** NY ***** Ebrahimzadeh • • 516-***-****


Baruch College, Zicklin School of Business, New York, NY September 2018 Major: BBA in Finance & Investments Minor: Psychology GPA: 3.12 Relevant Coursework: Operations Management, Corporate Finance, Statistical Analysis of Finance and Econometrics, Data Analysis Using R, Investment Analysis, Real Estate Finance and Investment, Social Psychology as well as Nassau Major: Diversity AS Community in Business and College, Inclusion Administration Garden Psychology City, NY May, GPA: 2015 3.75 WORK EXPERIENCE

The Law Offices of Krause & Glassmith, LLP, New York, NY April 2018 - Present Paralegal

• Perform paralegal and clerical functions to support attorneys within the firm, such as draft letters to defendant attorney offices as well as contacting insurance companies, hospitals and clients to ensure all pertaining documents

• are Use in pivot compliance tables and with VLOOKUP local rules on and Excel regulations to track incoming documents such as checks, missing documents, important calendar dates and other documents from law offices and insurance companies New York Sports Club, Syosset, NY June 2016 – Present Membership Consultant

• Handle confidential customer financial information to ensure proper billing for each service purchased by reviewing

• all Build relating a strong, documents positive relationships with members through excellent customer service as well as responsibilities to

• generate Monitoring sales of through financial signing reports on of new members members, with delinquency ensuring a quality in payments membership to bring experience to management’s attention Mulberry Street Pizzeria, Jericho, NY Feb 2014 – Aug 2018 Assistant Manager

• Uphold food quality and store cleanliness by following procedures exactly given from corporate and the general

• management Handled cash transactions and created daily deposits of $900 every shift with some responsibilities in forecasting and

• budgeting Responsible for teaching multiple employees the stores operations, the corporate mission, and proper food handling Carvel, techniques Syosset, NY Feb 2011- April 2014 Supervisor

• Upheld food quality and store cleanliness by following procedures exactly given from corporate and the general

• • manager Handled Responsible cash for transactions teaching multiple and created employees daily deposits the stores of operations, $900 every the shift corporate mission, and proper food handling techniques


UNICEF, Baruch College Jan 2018

• Responsible for raising awareness of HIV and other global issues through bake sales and various other interactive events that involved project management as well as leadership qualities CERTIFICATIONS

• CFA eligible, Plan to pass the exam in 2019-2020

• CPR certified since 2014


Trilingual: Fluent in German, Farsi in addition to English Computer: Microsoft Office Suite-Word, PowerPoint, Excel (Formatting, Pivot Tables, and VLOOKUP’s), solid understanding of programming with R software and C++ tools, SmartAdvocate

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