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Administrative Assistant Customer Service

Amesbury, MA
October 22, 2018

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Maureen A. Kolvek

** ***** **** ****

Merrimac, MA 01860


Objective: Obtain a full-time administrative assistant/receptionist position.

Summary of Qualifications:

- Dependable, competent, and resourceful

- Strong team player.

- Professional presentation.

- Strong personal skills and pleasant demeanor.

- Motivated to grow in responsibilities and skills.

- Great communication skills


Atria, Newburyport, MA-Program Instructor/Receptionist Feb 2016 – Present

-Daily goal to create a positive, enjoyable, and inclusive environment for residents, and engage with their family members to ensure their loved ones are well and happy.

-Expedite and guide activity programs that include exercise classes, brain games, and social gatherings on an ongoing daily basis.

-Provide support and assistance to Engaged Life Director in conceiving, planning, and executing of unique themed and special events that bring excitement and amusement to community. Paying special attention to holidays and birthdays.

-Provide personal support to residents with medical/dental appointments while maintaining confidentiality and empathy.

-Assist residents with travel arrangements, hair appointments, and shopping outings.

-Cordially greet visitors and maintain resident/visitor log books.

-Responsible always for being aware of whom is in the facility. Paying close attention to resident whereabouts for safety reasons.

-Promptly answer incoming calls on a multi-line system, and directing those calls in a timely manner.

-Immediately report building maintenance/housekeeping issues.

-Monitor conference/community space reservations.

-Maintain copier and postage machine.

-Order office supplies for community.

-Mandatorily handle sensitive information with confidentiality using HIPPA guidelines.

-Update resident/employee contact information on a weekly basis.

-Keep reception area clean and inviting.

Executive Gourmet, Middleton, MA- Waitress/Bartender 2007-2017

-Served guests in a professional and pleasant manner ensuring all guests were enjoying the event.

-Responsible for quality customer service and quality presentation in keeping with company high standard for excellence.

-Coordinated the set up and maintained the cocktail bar.

Children’s Castle, West Newbury, MA-Substitute Teacher 1998-2000

-Provided in-classroom teaching and support in an early childhood education environment.

- Administered daily lesson plans and activities to preschool children that were educational, fun, and engaging.

-Organized field trips to reinforce learning of lesson plans and overall curriculum.

Ariad Pharmaceuticals, Inc., Cambridge, MA-Secretary/Receptionist 1993-1996

-Provided extensive secretarial support to the Senior Vice President of Chemistry Department and the department staff.

-Tracked and managed all departmental expense accounts.

-Organized and maintained the MSDS library.

-Ordered office supplies for the department.

-Managed petty cash funds for the entire company.

-Coordinated all job candidate visits including travel arrangements and itineraries.

-Made travel arrangements for Chemistry Department.

-Responsible for keeping OSHA safety data sheets up to date and well organized.

-Provided receptionist support using a multi-line system.

-Greeted and announced all visitors in a highly professional manner.

-Maintained postage machine and copy machines.

Hadlock and Powers, Boston, MA-Legal Aid 1993

-Implemented closing procedures for real estate transactions.

- Provided support for attorneys.

-Prepared loan payoffs and tax information to complete closings on time.

-Consistently displayed a professional manner when dealing with financial institutions and other agencies in a fast paced environment.


Northeastern University, Boston, MA Education/Psychology

Rockland Community College Suffern, NY Early Childhood Education/Psychology

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