NP

NICHOLE PYNE

ac7gdx@r.postjobfree.com C: 856-***-**** 628 Stockton Drive, Williamstown, NJ 08094 Dedicated and detail-oriented Customer Service specialist with 11 years of Customer Service/Management experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a Manager role with a progressive organization.

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.

Customer Service driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Shipping & receiving

Strong organizational skills

Telephone inquiries specialist

Adaptive team player

Active listening skills

Opening/closing procedures

Customer service expert

Team leadership

Quick Learner

Del Val Pools and Spas Blackwood, NJ

Customer Service Manager

09/2007 - 10/2018

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

Trained staff on operating procedures and company services. Answered customer requests with friendly, knowledgeable service and support.

Set up repair appointments with service professionals. Rack Room Shoes Blackwood, NJ

Manager

09/2014 - 05/2017

Answered customers' questions and quickly resolved problems and complaints.

Hired, trained and supervised a team of up to 10 associates by helping them to meet daily and weekly sales goals through training and mentoring.

Worked closely with the district manager to formulate and build the store brand.

Oversaw inventory tracking, management and physical inventory counts. Loaded and unloaded 1-2 delivery truck per day.

Entered in the shipping and receiving items.

Stocked the merchandise in the correct stop on the floor. Summary

Skills

Experience

Education and Training

Williamstown High School Williamstown, NJ, United States High School Diploma

Shipping and receiving

Quick books

Google Calendar

Microsoft Office

Computer Skills

Register Skills

Quick Learner

Activities and Honors