email@example.com C: 856-***-**** 628 Stockton Drive, Williamstown, NJ 08094 Dedicated and detail-oriented Customer Service specialist with 11 years of Customer Service/Management experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a Manager role with a progressive organization.
Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.
Customer Service driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Shipping & receiving
Strong organizational skills
Telephone inquiries specialist
Adaptive team player
Active listening skills
Customer service expert
Del Val Pools and Spas Blackwood, NJ
Customer Service Manager
09/2007 - 10/2018
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
Trained staff on operating procedures and company services. Answered customer requests with friendly, knowledgeable service and support.
Set up repair appointments with service professionals. Rack Room Shoes Blackwood, NJ
09/2014 - 05/2017
Answered customers' questions and quickly resolved problems and complaints.
Hired, trained and supervised a team of up to 10 associates by helping them to meet daily and weekly sales goals through training and mentoring.
Worked closely with the district manager to formulate and build the store brand.
Oversaw inventory tracking, management and physical inventory counts. Loaded and unloaded 1-2 delivery truck per day.
Entered in the shipping and receiving items.
Stocked the merchandise in the correct stop on the floor. Summary
Education and Training
Williamstown High School Williamstown, NJ, United States High School Diploma
Shipping and receiving
Activities and Honors