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Customer Service Manager

Doha, Qatar
October 22, 2018

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September, *-**** - January, **-****

July, **-***1 - August, 30-2007

5th of March 1998 - June 15, 2001

February, 06-2014 - October,19-2017


INFORMATION Shahzad Masood Butt

Salwa Road,, Ain Khalid, Street Jerry Fatma,, Doha.


Nationality : Pakistani

Known Languages : English,Urdu, Afghan & Hindi

CAREER OBJECTIVE Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction. Seeking challenging and rewarding opportunities in the organization which is more in line with my academic background and which can effectively utilize me on the practical side of the subject.

EXPERIENCE Basim Traders (pvt)Lmt. South Africa.

Assistant Branch Manager (Port Elizabeth)

Appointed as salesman in Basim Traders, Johanissburg . In a Departmental store, we use to sell multiple products such as luxurious leather goods, home appliances portable Electronic devices & cell phones. With my excellent customer dealing and selling abality the company promoted me as retail officer where I assigned to train newcomers about selling techniques. The company further increased my

responsibilities to assigned me PE branch to improve the marketing strategic plans. In year 2011 it was great honor for me to be promoted as Assistant branch Manager In Cape Town and Durban.

There my role was to introduce our luxury products to an international customers, arrange meetings with them. Use of different tools to promote our products in market via social, print and an electronic media. Dollar East Money Exchange (pvt)

Processing officer (Accounts)

Appointed as teller to deal with foreign currency, exchange cashier,Local and an international remittance through one window operations.Telegraphic Transfers of an international funds.Monitor all account payable checks, prepare invoices for all and prepare updates on all accounts, payroll,petty cash and Banking statements.

Used oracle for posting of transactions.

BABBRI Cotton Mills (pvt)

Assistant clerical (Accounts)

Appointed as document controller to perform multiple tasks assigned to me. Documentation of new employees, issuence of employee cards, payroll & petty Cash account and banking transactions etc. All transactions posted under single entry system.

Mobilink Pakistan (pvt) Lmt.

Team Leader.

Journey from CCR to Team Lead.

To receive 150 and above calls an average on daily basis. Listening to the customers queries & facilitate them under company's SOPs. Provision of excellent qualities of service within given time period was real challenge for me . My award winning track is an example of my dedication and devotion towards my job. Employee of the month 3 times and employee of the year one time was an honor for me.

Being a team leader of 13 members, was a hot seat to Mange the KPIs of the January 7, 1996. - February 13 1998.





22 months

team, report to the floor Manager about ongoing issues, collaboration with wfm and other administration, coaching & training for newcomers, held sessions with my team were my key responsibilities which awarded me as team of the month two times..

International High school

Appointed as an English, social studies and basic of computer studies teacher. There my aim and role being a teacher was to provide and facilitate an average student the simple but effective methods and techniques of teaching that could help them out to understand the subjects through MAP(mission action plan), such as designed curriculum, teacher's guide lines and keep record in master file. Follow up daily planner, AFL, H/W and C/W. I was so motivated and dedicated towards my job that I have been promoted as An Assistant Admin officer along with my teaching side. In this new post I was responsible for new admissions, staff payrolls, arrangements of multiple programs & activities indoor and out doors and helds staff, parental meetings and sorting out multiple issues etc.

EDUCATION University of the Central Punjab (Pakistan) B. Come. (Advance & Cost Accounting) Economics, statistics & Taxation., 52% Post Graduate & Technical College KPK

D.Com. (Applied Accounting, Banking Currency & Finnace, Business Communication & Organization., 50%

Post Graduate & Technical College KPK

Certification In Trade & Commerce. (Basics of Accounting & Banking), 58% Government Higher Secondary School KPK

High School (chemistry, Biology, Physics and Maths., 62% TECHNICAL SKILLS CIT : certificate in information Technology : Office applications (Excel, word and PowerPoint) Typing speed 60 words /60 seconds Basic of computer hardware Business Communication skills Both verbal and oral. 6 months basic course about electrical supply management PROJECTS Poorty and Un-employment

2,Major problems of Macroeconomics.

INTERESTS Being a person I am so into social life with huge social network. Love hanging out with friends and family watching action and ancient time historical movies,music and singing. player of hockey, Cricket and badminton. I like singing and swimming too.



I belive that teamwork and collaboration are the keys to achieve not only personal goals but the targets set by the employers. I am a team playe and it's my strength too.

Dedication and devotion is not only essential to have strong roots in business environments but in social life as well.

Excellent communication skills. This play a vital role to convence not only the employers but your colleagues and team members that how good are you to communicate your ideas and creativity.

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