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Manager Customer Service

Warrior, AL, 35180
October 23, 2018

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Brucene Plass

Temporary Addresd

**** ***** ***** **, *** #5


Cell phone


July 15,1965

Social Security number upon request.

Graduated From Roy C Ketchum, Class of 1983


English, 4 years of Biology. Social Sciences, and Math.

Employment :

Kmart Corp

Various locations thru the years. Last one worked at was


901 Decatur Hwy,

Gardendale, Al, 35071


Supervisor: Mike

Started at first Kmart in 1983 but records only go back to 1999.

Left in April 2006

Worked as Dept Manager in Home Fashions until 2001, The worked in shipping and receiving until I departed, I was the merchandise claims and control clerk and assisted in loading and unloading of trucks. Pulled outdated freight off of shelves to send back to vendors or dispose of per Co policy. Did resets, Can easily read a planogram and lay out a dept per planogram.Ran registers when required. Mixed paint and and cut keys, cut bowling balls.

Utility Meter Services

August 2006- April 2010

Drove daily routes in company vehicle reading power meters. Used computers and hand held meter reading equipment. This was a fast past but awesome job.

Left due to company becoming obsolete due to new Digital power meters.

R & L Carriers

3928 Valley E Industrial Drive

Birmingham, Al, 35217


July 6 2011 - January 7,2016

Started out as the evening shift full time pre clerk, entering bill of ladings into the computer to send out to the dock for dock workers to unload trailers to send freight out on line haul. Out bounded drivers, entered daily mileage and cash balance. Kept up drivers daily driving logs in the computer along with entering their work hours.

Went from Pre Clerk to the appointment clerk making appts with customers for their freight to be delivered. Out bounded linehaul drivers to other terminals, worked with day drivers to make sure they had all paperwork needed for their daily runs.

Went to Customer Service Rep/ ODS Clerk

Helped customers find their missing freight, whether it was lost or damaged. Communication with both shipper and customer was extremely important to me trying to find a happy medium for when freight would be located and delivered and what they would need to do if freight was not located. Heavy phone and computer with this position but I loved every minute of it. Assistant drivers in authorizations for delivering freight, assisted shippers with damaged freight being returned, Cut bills, Labeled freight to be moved, Kept up with all company policies and procedures for all positions including cash balance, obtaining monies from customers and assisting Sales Reps with making sure that the customer was always happy with their timely deliveries and returns.

Very heavy computer and phone, fax, printers, email. High volumn and thoroughly enjoyable job. I loved every minute of it. Driving 120 miles a day for the last six months ran its toll on my vehicle.


Alan Fortner- friend and co worker

Driver for R & L Carriers


Lorie Hill - Friend

Delivery driver for Napa


Tracy Gamblin- Friend

Veterinary Lab Tech


Maurice Miles - Friend /Co worker

Driver for R L Carriers


Andy Curd-friend

Operations Manager at R L Carriers (retired out)


Elizabeth Garrison Friend

Consultant and Manager


In my free time, I enjoy playing with my Shepard Husky and crafting. A huge crochet fan, can usually be found making all kinds of projects for others and home. Originally from NY, still have some laughable moments with talking and getting to know new people. It really is true, Variety IS the spice of life!

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