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Customer Service Time

Dallas, Texas, United States
October 23, 2018

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Yvonne Chris Balfour



Serve customers with a smile, creating a memorable interaction each and every time as an integral member/leader of your contact center or customer service team


Supervisory skills - Excellent verbal communication skills - Good listener - Problem Solver – Professional - Task Oriented


Alliance One/NTTA (2 promotions since initial hiring)

03/2015 – Present Dallas, TX

(2016-2018) Supervisor-Managing a 16 person team, taking and solving escalation calls, time adjustments, daily coaching, managing KPI’s, taking corrective actions as necessary

(2016) Team Lead-Took escalation calls and pro-actively supported agents with accounts

(2015) Agent - Set up toll tag accounts for customers

Processed payments for tolls from inbound toll tag and non- toll tag customer calls

Made special arrangements for past-due toll bills and administration fees when necessary

Provided corrective solutions for each customers need

Grafhyk & Muzyk Eyedeaz Dallas, TX

04/2012 – 03/2015

Determined needs of customers (local entertainers) and then provided the correct logistical placement of equipment for special events, video shoots, performances, etc.

Scheduled studio time for entertainers

Solicited business from local artists

LCM Entertainment Dallas, TX

05-2009 – 01/2012

Designed CD and label covers

Assisted with website updates

Solicited business from local artists

Scheduled studio time

Freelance graphic and clerical work Dallas, TX

06-1999 – 05/2009

Designed CD and label covers

Assisted with website design and updates

Solicited business from local artists and small businesses


IT Support Specialist Certification – Projected Completion Dec. 2018 On-line Course

Harrison College Muncie, IN


Private Secretary Diploma

References provided upon request

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