SKILLS SUMMARY
Results focused, customer service oriented Healthcare Administrator/Manager with 30+ years’ experience in healthcare including acute, sub-acute, certified and long-term care settings. Proven excellence in starting up and carrying out complex new projects. Through triage and collaboration, I allow employees to use their strongest abilities, giving them a feeling of accomplishment. Highly responsible, persevering, organized, disciplined and determined with a proven ability to work under pressure and remain focused with excellent prioritization skills.
QUALIFICATIONS
Healthcare Administration/Management
Over thirty years of management experience in healthcare organizations
Operational oversight patient care and services for 170-bed SNF
Managed 7 direct-report mid-level managers
Skilled nursing and medical needs for 24-bed complex neurobehavioral rehab clients
Extensive experience with JCAHO and CARF Standards and Regulatory Surveys
Comprehensive knowledge of Medicare/Medicaid regulations and Managed Care Organization guidelines
Substantial understanding of budgeting, staffing, program development and staff development
Program Development
Increased Certified Skilled Nursing bed capacity by 100%
Wrote and initiated Facility Policy and Procedure for professionals to comply with regulatory requirements
Designed and implemented “Best Practice” Patient Centered Medication Administration that resulted in better patient service and reduced staff workload during shift
Implemented chemotherapy client/family education program
Developed multiple annual staff trainings with PowerPoint for 75-125 staff
Conducted in-service trainings across all shifts for specialized medical needs
Customer Service
Direct Liaison with all Physicians and licensed practitioners, weekly Physician Rounds
Direct interaction with managed care client’s medical concerns
Liaison with Physicians and licensed practitioners to resolve customer service issues
EMPLOYMENT HISTORY
Learning Services Neurobehavioral Institute 2009-2018
Kaiser Permanente Denver 2006-2009
Longmont United Hospital 2000-2005
Boulder Manor Progressive Care Center 1989-1999
EDUCATION
Metropolitan State University BS Health Care Administration/Management 2006
Kansas University Medical Center Bachelor of Science in Nursing 1984
CERTIFICATIONS
Certified Brain Injury Specialist, Train the Trainer, CPR/AED