Sylvia Elizabeth Ramirez
Salem OR 97304
Professional Summary:Experienced Bilingual Administrative Assistant with over 15 years in providing excellent customer service to a diverse community with professionalism, great work ethics and strong team member skills. Knowledgeable in using different computer programs such as Word, Excel, Outlook, powerpoint, google calendar and electronic file systems such as Compass, Office Alley, Skyline and Beginner NextGen. Interested in working for a company and becoming part of a winning team that is committed in providing world class service to its clients and making them feel valued.
Espinoza & Son Landscaping Salem OR (August 2015 to August 2018) Bilingual Part Time Office Manager Answer phone calls, explain services and costs to clients, calculate estimates, verifying and purchasing tools and material necessary for work projects, billing, payroll, filing, take pictures of job sites before and after, driving to work sites. New hire paperwork and procedures. Transporting workers to and from worksites if necessary, bank deposits, processing of client payments. Assisting with picking up trash, blowing leaves, supervising project from start to finish and making sure project was finished properly and that the client was satisfied with the end results. Hazelden Betty Ford Foundation, Newberg, OR (Jan 2018 to June 2018) Administrative Assistant Maintain related databases and online systems for the department, create and schedule meetings for manager and team, communicate clearly and effectively with manager, team and all other cross-functional team members, develop and maintain various reports per requests, collect and maintain monthly data and reports required for the department dashboard. Maintain department’s administrative files, order and maintain office supplies; process purchase requisitions and follow-up to assure materials are received, manage the incoming and outgoing mail process, assemble mailings per requests. Maintain privacy, security and confidentiality for all patients, past and present, based on federal and state regulations and Hazelden policies. Apply and adhere to standards and regulations for fire, weather, emergency and environmental hazards. Provide coverage for front desk reception, Welcome visitors, family members, vendors, salespeople and job applicants; inform staff of their arrival. Operate switchboard equipment, screen calls and route to proper location, explain in generic terms the federal confidentiality regulations protecting the patient’s confidentiality.
YWCA Of Salem, Salem, OR (Sep 2012 to Aug 2015) Bilingual Receptionist Answering inbound calls from multi-line phone obtained information from clients and determined the nature of the problem or complaint, determined what services were needed and transferred to appropriate personnel, greet walk in clients and staff. Date stamp, and sort mail and distribute to staff, translate documents from English to Spanish form, register clients on computer to the parenting class. Handle monetary funds, such as payments for different programs, in the form of cash, checks or credit/debit, and give correct change and receipt for payment, data entry to excel assigned from different programs, handle incoming donations both in-kind and monetary and give appropriate receipts, then enter information into excel system.Close building and lock up all conference rooms and cabinets at end of day.
Catholic Community Services, Salem, OR (Mar 2005 to July 2011)Bilingual Receptionist Answer incoming calls from multi-line phone system and obtained information from clients, determined the nature of the problem or complaint, determined what services were needed and transfer to appropriate departments and staff, greet walk in clients and staff, check insurance eligibility, schedule appointments for mental health and drug/alcohol clients, make reminder calls to clients, data entry, translation to clients that speak Spanish, conference room scheduling, receiving payments from customers (cash handling) and general office duties. Education: High School Diploma/Lynwood High School; Lynwood, CA US; May 1991 Languages: English/Spanish: Read, Write and Speak (fluent)