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Medical Billing Customer Service

West Jordan, UT
October 23, 2018

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Heidi S. Edwards

**** *. ******* **., **** Jordan, Utah 84088

Email Phone Number 801-***-****


I have over 15 years of experience in providing excellent customer support for medical billing, accounts receivable collections and coding. I possess excellent communication skills provide a team player approach to my professional work ethic. I enjoy collaborating and problem solving. I enjoy helping others. EXPERIENCE

Copper Hills Youth Center West Jordan, UT

Medical Records/Patient Account Receivable Representative/Billing, 2008 – Present

Knowledge of HPAA laws and insurance company procedures

Perform billing facility claims to a variety of insurance companies

Experience with communicating and collaborating with new and regular clients

Experience with Medicaid and Medicare billing requirements

Maintain yearly budget and monthly financial goals

Perform consistent monitoring and resolving accounts receivable reports

Perform consistent medical billing collections and dealing in high dollar amounts

Excellent skills in preparing and executing payment plans for customer budgets

Knowledge of ICD-9, ICD-10, DME coding

Unites States Postal Service West Jordan, UT

Data Conversion Operator, 2005-2010

Performed accurate key entry for foreign mail processing to global locations

Used advanced coding systems for mail delivery services

Training of USPS employees for the coding system

Customer service and communications for foreign nationalities

Processing, coding, and troubleshooting mail for dissemination First Health Salt Lake City, UT

Medical/Dental Claims Processor, 1998-2005

Performed customer service for medical benefits claims

Processed medical and dental claims

Performed accounts adjustments for high dollar check amounts

Performed processes for ICD-9 and procedure codes

Processing of secondary insurance claims

Performed advanced data entry for benefit codes

Provided customer service calls to explain health coverage benefits subpoenas to appear at depositions, subpoenas to produce, disseminating large electronic files to experts, archiving documents 2


Type 65 wpm, Advanced 10 key by touch and data entry experience

Excellent client relations experience including preparing payment plans and collecting balances

Advanced skills with medical and dental billing and coding; HIPPA compliance

Advanced skills Drafting medical billing and collections correspondence

Professional HIPPA compliant communications with state agencies and medical insurance providers regarding billing procedures.

Concise account collections and recovery administration for receivables.

Knowledge of medical and dental terminology, ICD-9, ICD-10, and CPT codes for health insurance, benefit codes, and excellent recall of health coverage benefits and medical billing coding.

Advanced typing, drafting and data entry experience.

Advanced skills with Microsoft word and excel applications. TECH/SOFTWARE

10 key, Windows, MSOffice, Excel, Word


1984-1986 Fruita Monument High school

Salt Lake Community College

2017-2018 Medical Billing & Coding


Tanya Marroquin, Law Office Administrator & Owner of Axis Resources, LLC


Kami Jackson, South West Administrators


Geri Burningham, First Health


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