Medical Billing Customer Service
Resume:
Heidi S. Edwards
**** *. ******* **., **** Jordan, Utah 84088
Email Phone Number
ac7g6k@r.postjobfree.com 801-***-****
SUMMARY
I have over 15 years of experience in providing excellent customer support for medical billing, accounts receivable collections and coding. I possess excellent communication skills provide a team player approach to my professional work ethic. I enjoy collaborating and problem solving. I enjoy helping others. EXPERIENCE
Copper Hills Youth Center West Jordan, UT
Medical Records/Patient Account Receivable Representative/Billing, 2008 – Present
Knowledge of HPAA laws and insurance company procedures
Perform billing facility claims to a variety of insurance companies
Experience with communicating and collaborating with new and regular clients
Experience with Medicaid and Medicare billing requirements
Maintain yearly budget and monthly financial goals
Perform consistent monitoring and resolving accounts receivable reports
Perform consistent medical billing collections and dealing in high dollar amounts
Excellent skills in preparing and executing payment plans for customer budgets
Knowledge of ICD-9, ICD-10, DME coding
Unites States Postal Service West Jordan, UT
Data Conversion Operator, 2005-2010
Performed accurate key entry for foreign mail processing to global locations
Used advanced coding systems for mail delivery services
Training of USPS employees for the coding system
Customer service and communications for foreign nationalities
Processing, coding, and troubleshooting mail for dissemination First Health Salt Lake City, UT
Medical/Dental Claims Processor, 1998-2005
Performed customer service for medical benefits claims
Processed medical and dental claims
Performed accounts adjustments for high dollar check amounts
Performed processes for ICD-9 and procedure codes
Processing of secondary insurance claims
Performed advanced data entry for benefit codes
Provided customer service calls to explain health coverage benefits subpoenas to appear at depositions, subpoenas to produce, disseminating large electronic files to experts, archiving documents 2
SKILLS
Type 65 wpm, Advanced 10 key by touch and data entry experience
Excellent client relations experience including preparing payment plans and collecting balances
Advanced skills with medical and dental billing and coding; HIPPA compliance
Advanced skills Drafting medical billing and collections correspondence
Professional HIPPA compliant communications with state agencies and medical insurance providers regarding billing procedures.
Concise account collections and recovery administration for receivables.
Knowledge of medical and dental terminology, ICD-9, ICD-10, and CPT codes for health insurance, benefit codes, and excellent recall of health coverage benefits and medical billing coding.
Advanced typing, drafting and data entry experience.
Advanced skills with Microsoft word and excel applications. TECH/SOFTWARE
10 key, Windows, MSOffice, Excel, Word
EDUCATION
1984-1986 Fruita Monument High school
Salt Lake Community College
2017-2018 Medical Billing & Coding
REFERENCES
Tanya Marroquin, Law Office Administrator & Owner of Axis Resources, LLC
Kami Jackson, South West Administrators
Geri Burningham, First Health
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