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Administrative Assistant Customer Service

Orlando, FL
October 23, 2018

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Andrea Suarez

**** *. ******* ****, ***. *, Orlando, Fl. 32822

Cell: 407-***-**** / PROFESSIONAL SUMMARY

Administrative Assistant/Receptionist with over 10 years of experience supporting mid to high-level executives. Self-starter, dependable, organized, detailed oriented and self-sufficient. Knowledgeable in office management procedures, proficient understanding of popular computer software and other office equipment. Excellent customer service skills, with strong attention to detail and organization.


Fully Bilingual English/Spanish

Excellent Customer Service skills

Relevant experience in software applications such as: MS Office Suite (Word, Excel, PowerPoint, Publisher, Outlook), E-Verify, Kronos, Oracle, Sharepoint/Concur, Lotus Notes, etc.

Excellent organizational and time management skills

Flexibility and adaptability to changes

Ability to work independently or in a team environment

Fast and accurate typing skills (55 wpm)


Administrative Assistant II – Motorola Solutions, Orlando, FL 10/2017 – 05/2018 (Contract)

Receive radio equipment from ICE, USBP and other US law enforcement agencies.

Prepare parts requisitions and create repair work orders for technicians.

Process and record components data and maintain inventory of parts required.

Verify completed work orders, validate serial numbers and other components numbers.

Prepare FedEx shipping documentation.

Work in a warehouse setting consistently lifting and moving boxes.

Handle all aspects of customer service.

Finance Administrative Assistant – GOAA, Orlando, FL 05/2016 – 04/2017 (Contract)

Provided administrative support to the Director, Sr. Director Finance and Construction Finance Department.

Posted cash/checks in excel spreadsheet, reconciled and prepared deposit slip.

Assisted with the preparation of the Finance Department annual budget.

Processed expense reports, purchase requisitions and invoices in Oracle for payment.

Scanned and filed all construction finance invoices.

Made sure conference rooms and printers/copiers were properly maintained

Opened/routed incoming and outgoing mail.

Assisted in ordering, receiving, stocking and the distribution of office supplies.

Performed other duties as assigned.

Administrative Assistant / Receptionist – Siemens Energy, Orlando, FL 05/2015 – 10/2015 (Contract)

Provided administrative support to Directors, Managers and team members of the PS WS CS AM OPS Dept.

Responsible for answering and handling incoming and outgoing phone calls.

Organized and coordinated/reserved meetings and luncheons.

Contributed in gathering expense receipts and preparing expense reports.

Created work orders together with move requests.

On-boarded new employees, coordinated PC, cell phones, HW/SW, installations and moves.

Assisted with maintaining inventory of office supplies and equipment.

Received all deliveries, open and distributed mail. Andrea Suarez

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Leasing Assistant - Blossom Corner Apts., Orlando, FL 04/2014 – 03/2015

Established rapport with residents and prospective customers.

Assisted prospective residents by showing apts. and assisting with applications.

Inspected vacant apartments taking appropriate action to prepare them for leasing.

Contributed the lease renewal and preparation of lease packages (move in and move out).

Prepared and distributed community communication (Newsletter).

Collected security deposits, rent and all other funds associated with lease agreements.

Processed background and other pre-employment check as required.

Assisted in ordering, receiving, stocking and distribution of office supplies. Office Assistant Receptionist - Trainers On Wheels - San Juan, PR 04/2011 – 11/2013

Welcomed visitors, answered incoming calls in regards to the organization.

Maintained and updated customers database trainings and reports.

Prepared training materials and supplies for training classes.

Processed payment requests for reimbursements and managed petty cash.

Coordinated the pick-up and delivery of express mail services (FedEx, UPS, etc.)

Assisted in the ordering, receiving, stocking and distribution of office supplies.

Received, sorted and routed mail.

Administrative Assistant - MDCI (Motor Drive & Control, Inc.) - Hatfield, PA 03/2006 – 11/2010

Administrative support to the Director of Operations & Quality Control.

Scheduled meetings, reserved rooms for presentation, training and meetings.

Maintained all policies and procedures manuals for the manufacturing/engineering department.

Updated all engineering data base work instructions, graphics drawings & part lists into system.

Posted the revised parts list and graphics for the production line manuals.

Prepared presentations, reports, spreadsheets and other documents as needed.

Performed clerical and administrative duties related to shipping. Administrative Assistant /Training Coordinator -Motorola BCS - Horsham, PA 04/2000 – 11/2005

Assistant to the Director, Training Manager and eight (8) Trainers.

Booked domestic and international travel, hotels, and car rental.

Increased office organization by developing more efficient filing system.

Assisted with the scheduling of training sessions, booking and notification.

Entered customers or employees into the training database software.

Provided pre-course information to customers’ regarding all trainings and services offered by the company.

Printed training materials, binders, and certificates for training courses in advance.

Reconciliation of procurement card.

Ensured all training rooms, equipment, catering arrangements, and other requirements were booked in advance.

Created move requests, on boarded new personnel.

Ordered, received, stored and distributed office supplies while accurately maintaining supply-inventory. EDUCATION

Gabriela Mistral HS – San Juan, PR

Manpower Business Training Institute – San Juan, PR

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