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Customer Service Administrative Assistant

Dallas, TX
October 23, 2018

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Highly Motivated Individual

Excellent Organizational Skills

Ability to work well with others or individually

Expert in Microsoft Office Suite, Outlook, Publisher

Expert in all operating systems: Windows and Mac 05 X

RecTrac, Incode and Laserfische

Open Dental

WPM: 75/10-Key by Touch


Sweet Smiles Pediatric Dentistry and Orthodontics March 2018-July 2018

Front Office/Patient Care Coordinator

Front Office and Patient Care Coordinator to Pediatric Dental Practice. On a daily basis I answer multi-line phones, made appointments, schedule payments and payment plans. Responsible for all duties at the front of the office which included daily revenue reports, working with parents to set up treatment plans and schedule their appointments. I was responsible with making sure all parents concerns were heard and met. I work daily using a positive outlook to customer on a daily basis.

City of Murphy – Murphy, Texas December 2016 – March 2018

Executive Administrative Assistant

Executive Administrative Assistant to Public Services Director who was over Parks, Public Works, Recreation, Special Events and Facilities. On a daily basis I did reports, PowerPoints, process invoices, updated fleet and supply inventory. Responsible for stamping plans, notarizing documents and all travel request for training and conferences. Answered multi-line phone and radio communication through dispatch that need our department. Sent out emails, set up calendars, faxes and anything to be delivered throughout the city. Once a month I was over the Parks and Recreation Board Meeting where I prepared the agenda, set up the meeting and took minutes.

City of Murphy – Murphy, Texas November 2014 – December 2016

Recreation Specialist II – Program Coordinator

Assist in the administration of activities and programs and plan community events that enrich the lives of the participants including but not limited to seniors, youth and adults. Coordinated recreational activities by retaining instructors, setting up schedules, issue purchase orders. Market and promote programs through recreation publications, newsletters, flyers and other media. Assist in the administration of classes and programs while working in RecTrac Software.

City of Murphy – Murphy, Texas September 2014 – November 2014

Recreation Specialist I – Front Desk

Provided administrative assistance and customer service by greeting members, answering phone calls and providing information for class schedules. I process POS transactions and payment in RecTrac while entering sales transaction and taking payments for memberships, classes and reservations.

Dr. Pepper Stars Arena March 2014 -November 2013

Front Desk Support

Provided administrative/clerical support to upper level management, customers, and event coordinators. Answer a high level of calls on a multi-line system. Assist customers with check in and answer questions with the highest level of customer services. Maintaining calendars through Outlook, coordinating events and bank deposits.

Lanyon, Inc. – Irving, Texas June 2006 – October 2011

Database Manager/Rate Auditor/Customer Service Analyst Support

Responsible for creating many different reports: including month/quarterly reports, audits, and other reports as assigned by management. Organized meetings within the company communicated with hotels worldwide and updated the website to reflect the most current information: answered a multi-line phone system, email correspondence and face to face communication while providing excellent customer service and administrative skills


Leadership 21 City of Murphy Rising Star 2017

Texas Municipal Clerks & Texas Notary

Green Team – Adopt the Spot and Blue Jean Go Green Program

Envy Cheer Booster Club Secretary

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