Erica Kelly

**** ******** ****** *** **

Jacksonville, FL 32244

904-***-****

662-***-****

ac7g2o@r.postjobfree.com

Objective

To work independently or in a call center setting by providing quality assurance & excellent customer service while building client relationships and evolving my skill set for future growth and opportunity.

Education

Terry Parker High-school

3.5 GPA

Heritage Institute (Massage Therapy & Spa)

Certificate Received: 09/2003

3.8 GPA

Skills

Computer/Internet/Word/Office/Excel

Help Desk & Set up

Ability to type 30 wpm

Self Starter/Organized & Goal oriented

Great Communication & Listening skills

Resourceful/Outgoing & Idealistic

Client Resolution Expert

Quality Control & Assurance

Office Management & Clerical

Recent Work History

US Security Associates

Position: Security Officer/Access Control

Location: 9620 Dave Rawls Blvd Jax, Fl 32226

Duties: Maintaining the safety of regulated port officials & port workers as well as ensuring port rules are enforced by the management and direct communications of advisory under Coast Guard & Homeland Security.

ADT Security

Position: Emergency Dispatcher

Location: 10550 Deer Wood Park Blvd Jax, Fl 32256

Duties: Handling emergency response communications and client related issues in regards to residential & commercial alarm breaches.

Go Shuttle/Super Shuttle

Position: Lead Dispatcher/Reservations Clerk

Location: 2525 Phillips Highway Jax, Fl 32207

Duties: Scheduling transportation for Flight crews, Events & more. Handling online and call-in reservations.Dispatching back up transportation for customers with delayed flights. Resolving customer complaints and handling issues with drivers. Processing driver tickets and customer receipts of final payment.

I Tech Personnel

Position: Clerk II/ Housing Assistant

Location: 1300 Broad Street Jax, Fl 32206

Duties: Filing clerk under Public Housing, Clerk II under the Inspections Department, Housing Assistant under Public Housing & Clerk I in the fraud Department. Duties consisted of Case Management and Client Relations as well as Office Management and Housekeeping Inspections.

References Upon Request

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