Jacksonville, FL 32244
To work independently or in a call center setting by providing quality assurance & excellent customer service while building client relationships and evolving my skill set for future growth and opportunity.
Terry Parker High-school
Heritage Institute (Massage Therapy & Spa)
Certificate Received: 09/2003
Help Desk & Set up
Ability to type 30 wpm
Self Starter/Organized & Goal oriented
Great Communication & Listening skills
Resourceful/Outgoing & Idealistic
Client Resolution Expert
Quality Control & Assurance
Office Management & Clerical
Recent Work History
US Security Associates
Position: Security Officer/Access Control
Location: 9620 Dave Rawls Blvd Jax, Fl 32226
Duties: Maintaining the safety of regulated port officials & port workers as well as ensuring port rules are enforced by the management and direct communications of advisory under Coast Guard & Homeland Security.
Position: Emergency Dispatcher
Location: 10550 Deer Wood Park Blvd Jax, Fl 32256
Duties: Handling emergency response communications and client related issues in regards to residential & commercial alarm breaches.
Go Shuttle/Super Shuttle
Position: Lead Dispatcher/Reservations Clerk
Location: 2525 Phillips Highway Jax, Fl 32207
Duties: Scheduling transportation for Flight crews, Events & more. Handling online and call-in reservations.Dispatching back up transportation for customers with delayed flights. Resolving customer complaints and handling issues with drivers. Processing driver tickets and customer receipts of final payment.
I Tech Personnel
Position: Clerk II/ Housing Assistant
Location: 1300 Broad Street Jax, Fl 32206
Duties: Filing clerk under Public Housing, Clerk II under the Inspections Department, Housing Assistant under Public Housing & Clerk I in the fraud Department. Duties consisted of Case Management and Client Relations as well as Office Management and Housekeeping Inspections.
References Upon Request