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Administrative Assistant Executive

Wallingford, CT
October 23, 2018

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Michelle Gagne



Associates Degree: Business Administration

Mount Wachusett Community College, Gardner, MA 1990

St. Bernard’s Central Catholic High School, Fitchburg, MA 1988


Webster Bank, 200 Executive Blvd., Southington, CT 06489

Senior Administrative Assistant

June 11, 2018 – Present

Support two Region Managers, West and Central regions

Support four Market Managers and four Market Sales Specialists

Serve as back up for seven Market Managers and seven Market Sales Specialists



Sponsorship processing

Manage Outlook calendars for two Region Managers

Schedule meetings and conference calls and conference rooms

Plan appointments and events

Act as the point of contact between executives and employees/clients

Create regular reports and update internal databases

Make travel arrangements

Manage phone calls and emails

Respond promptly to managers’ queries

Facilitate internal communication

Suggest more efficient ways to run the office and troubleshoot malfunctions

Review and recommend changes to company policies

Knowledge of office procedures

Solid experience with office management systems

Experience using office equipment, including printers, copy and fax machines

Strong communication skills (via phone, email and in-person)

Experience exercising discretion and confidentiality with sensitive company information

Excellent organizational skills with an ability to think proactively and prioritize work

Michelle Gagne

Page 2

Sterling Police Department, 135 Leominster Road, Sterling, MA 01564

Administrative Assistant to Chief, Firearms Licensing Officer, Records Access Officer, Matron

June 18, 2012 – January 19, 2018

Administrative support for the Police Chief and department

Able to perform a broad variety of administrative and managerial tasks

Manage an extremely active calendar of appointments.

Prepare confidential press releases, manage department agendas as well as minutes, organize and attend meetings.

Manage department budgets, expenses, payables, receivables and payroll

Possess a strong command of English grammar and usage as well as exceptional communications skills

Communicate directly and on behalf of the Police Chief, officers, public, town departments, boards and commissions, local, state and federal agencies, DCF, contractors, vendors and attorneys

Proficient with Microsoft Office, Excel, Power Point and Outlook

Experienced with preparing legal documents, binding contract or employee agreements

Prepare and format information for internal and external disbursement including writing proofreading, internal newsletters and department website

Provide all administrative support by scanning, emailing items, typing correspondence and ensure digital files and databases are kept up-to-date as well as discipline regarding proper procedures, planning of work and timely follow-up

Possess excellent organizational and follow-up skills; high sense of urgency; ability to successfully handle multiple projects concurrently

Experienced at working in a municipal and law enforcement environment

Able to handle time pressured project while demonstrating adaptability, positivity and flexibility

Process payroll for the Police Department, Communications and Animal Control

Accounts Payable & Receivable

Matron/Cell Monitor for prisoners

License solicitors

Sex Offender Registrar Officer

Constant interaction with the public

Fingerprint clerk authorized to run background checks

Working knowledge of IMC, MIRCS, and CJIS

CPR/AED certified in Massachusetts

Notary Public - Massachusetts

Strict adherence to confidentiality

Working knowledge of IMC, MIRCS and CJIS

Michelle Gagne

Page 2

Westminster Police Department, 7 South Street, Westminster, MA 01473

Administrative Assistant to Police Chief, Firearms Licensing Officer, Matron and Dispatch

July 1999 – June 2012

Administrative support for Police Chief and Lieutenant

Payroll and Extra Duty

Accounts Payable and Receivable

Firearm Licensing Officer

Matron/Cell monitor for prisoners

Fingerprint clerk authorized to run background checks

Sex Offender Registrar Officer

Constant interaction with the public, town departments, boards, commissions, local, state and federal agencies, DCF, contractors, vendors and attorneys

Strict adherence to confidentiality

Working knowledge of Microsoft Office, Excel, PowerPoint, Outlook

Working knowledge of IMC, MIRCS and CJIS

Experienced at working in a municipal and law enforcement environment

Certified Vesta Pallas and 911 dispatching training CPR.AED certified in Massachusetts

Notary Public - Massachusetts

Chevarie Plumbing & Heating, Inc., 375 South Ashburnham Road, Westminster, MA 01473


June 2001 – June 2012

Addressed customer needs, filed paperwork, purchased office supplies

Researched similar business to determine competitive advantages, wrote ads, joined business groups, networked with potential customers

Managed all employees in the business, payroll, time off, sick days, insurance forms, workman’s comp, complaints, taxes

Accounts payable, accounts receivable

Repaired and maintained all office equipment

Town of Westminster, 3 Bacon Street, Westminster, MA 01473

Town of Secretary

June 1993 – July 1999

Administrative support for Town Coordinator, Board of Selectmen, Board Health, Conservation Commission, Zoning Board of Appeals, Cemetery Commission and Liquor Commission

Constant interaction with the public, town departments, boards, commissions, local, state and federal agencies, DCF, contractors, vendors and attorneys

Answered public inquires, relayed town information regarding town services and local government operations, handled complaints

Issued a large variety of permits and licenses for the Board of Selectmen as well as the Board of Health and Liquor Commission

Accounts Payable and Receivable

Parking Clerk

Notary Public – Massachusetts

Michelle Gagne

Page 4

Sanncor Industries, Inc., 300 Whitney Street, Leominster, MA 01453

Executive Assistant

September 1992 – July 1999

Produced information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics

Conserved executives’ time by reading, researching and routing correspondence, drafting letters and documents, collecting and analyzing information, initiating telecommunications

Maintained executive’s appointment schedules by planning and scheduling meetings, conferences, teleconferences and travel

Represented the executives by attending meetings in the executive’s absence; speaking for the executives

Welcomed guests and customers by greeting them in person or on the telephone; answering or directing inquiries

Maintained customer confidence and protected operations by keeping information confidential

Completed projects by assigning work to clerical staff; following up on results

Prepared reports by collecting and analyzing information

Secured information by completing data base backups

Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions

Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, verifying receipt of supplies

Ensured operation of equipment by completing preventative maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques

Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies

Professional Figure Skating Coach

1988 - 2017

Instructed group and private lessons

Directed and produced annual figure skating shows and exhibitions

Helped establish and coordinate local annual fundraising events

Coordinate and ran local test sessions

Community Service:

Annual Ashburnham/Westminster Community Benefit Hockey Game 2002-2017

Served on the Board of Directors as Head Coach for the Freedom Figure Skating Club, Inc. 2011-2013

Served two consecutive elected terms on the Westminster Board of Health

1996–1999 and 1999–2002

Served on the Westminster Liquor Commission One – 3 year term

Served on the Westminster Conservation Commission One – 1 year term

Michelle Gagne

Page 5

Honorable Timothy S. Hillman

Federal Judge

Harold D. Donohue Federal Building & U.S. Courthouse

595 Main Street

Worcester, MA 01608

Work: 508-***-**** (direct)

Cell: 617-***-****

Brian S. Card

Project Manager

Brendan Homes

29 Newton Road

Westminster, MA 01473

Cell: 508-***-****

Joseph Picariello

Police Officer/Firearms Instructor

22 Calamint Hill Road North

Princeton, MA 01541

Home: 978-***-****

Cell: 978-***-****

Scott Johnson

Sterling Police Officer/Armorer

Sterling Police Department

135 Leominster Road

Sterling, MA 01564

Cell: 978-***-****

Louis Massa

Animal Control Officer

Sterling Police Department

135 Leominster Road

Sterling, MA 01564

Cell: 978-***-****

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