IT Project Manager
I am an IT professional with over 20 years of experience, 17 working for British Airways, in locations across the globe.
I have many years in Overseas Infrastructure Project Management, Delivery and Global IT Support.
I am currently seeking medium to long term IT Project Management.
I have unrestricted US Work Authorization and so to date, I have completed contracts in New Jersey and Manhattan.
Renner Brown - IT Project - May 2018–Present
Windows 10 Rollout / Hardware Refresh
Major Software / System Upgrade
British Airways - IT Project Manager, UK, I & Overseas - 2008 – 2017
Full Project Lifecycle ownership, successful project delivery from initiation to deployment. Focus on customer acceptance criteria of all deliverables through the proper identification, definition and verification of Scope. Compliance to change control system, detailed Risk identification and management through effective communication.
British Airways - Overseas IT Support - 2000 – 2008
Regional IT Support Management, Europe – ITSM & Project Delivery in my region
Project Management Institute, NY, October 2018
PMP – Project Management Professional
SIGMA AB, Malmo, Sweden, 2004
MCP – Microsoft Windows Server
British Airways, London, UK
Overseas IT Infrastructure Project Management & Delivery
(2008 to 2017) - British Airways, London, UK
oCheckin Desk Upgrades – Heathrow airport T5,3
oSelf Service Bag Drop – Heathrow Airport & World Wide
oLHR T5 Airport Operations Crisis Centre video display wall
oAirport in a Box – European deployment
Managing global infrastructure implementations through effective project management. This includes: clearly defining and planning of the project deliverables, the detailing of the required resources, the close and effective management of 3rd Party suppliers, identifying potential risks and issues and working with the project team to mitigate or avoid them through to the successful implementation and closure of the project. Throughout the life of the project, I am constantly tracking the finances and reporting on the progress of work involved, ensuring the relevant stakeholders are kept up to date. I am also responsible for the delivery of overseas project work which sees me utilizing my accumulated technical skills.
Technologies that I use on a regular basis include: PRINCE2, MS Project, MS Office 365, Active Directory, Windows Server, Windows 7, Windows 8, Windows 10, Outlook, Skype, Lync, Lotus Notes, Business Objects, VMA, TN3270, Citrix, VPN, RSA, Remote Desktop, TCP/IP, Telex, VOIP, Internet Explorer, Google Chrome. I am also familiar with the building, repair and troubleshooting of the following hardware: IBM & HP servers; HP, IBM, Dell and Lenovo desktops and laptops; HP, Canon, Lexmark and Oki printers; Lexmark print servers; Apple and Samsung tablets; Netgear NAS and backup devices.
The projects I have delivered cover all departments of the airline including Commercial, Customer Service, Cargo and Engineering. These projects include new office setups, office relocations, office closures, server upgrades, backup device upgrades, software upgrade rollouts and desktop replacement rollouts, across the entire British Airways global network. I am also a very confident and capable trainer and have been called upon to also give training support as part of the project delivery.
British Airways, Denmark / Sweden / Greece / Cyprus
IT Support Manager, Europe, Latin America & The Caribbean
(2000 to 2008)
As an IT Support Manager my primary job role included:
Be the first point of contact for all Projects based in my regions
Provide first line IT support to British Airways World Sales, Customer Service and Operations, Cargo and Engineering as part of the IT Support Team, EUROLAC.
Maintain British Airways IT standards and procedures over EUROLAC region, including data security and policy enforcement. (servers and workstations)
Liaise with central IT team in planning, delivering and follow-up post-delivery of project work to enhance and improve business
Applying technical skills and knowledge in troubleshooting and problem solving of applications such as Lotus Notes, Windows (95, 2000, NT, XP), Internet Explorer, MS Office, Adobe Acrobat, Extra!
Applying technical skills and knowledge in troubleshooting of connectivity problems with VMA, TSO, SNA, RTZ, RTD, TN3270