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Customer Service Representative

Boise, ID
$12-15 hour
October 20, 2018

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Dear Folks,

Dr. Steven McNeel here, in Boise, Idaho, retired and seeking additional income to supplement my Social Security and teacher’s pension. My mortgage payment is going up soon, and I hope to visit my children and grandchildren more often while living in Boise.

I am a quick learner. My education/training is in several areas: K-12, adult school, college and university classroom, and corporate marketing, training, and auditing and consulting. This experience prepared me well for your job of Customer Service Representative.

I had a twelve-year corporate career, utilizing my flexibility in content delivery. This involved classroom teaching, along with teaching one-on-one, consulting, and auditing. In my teaching and corporate careers, I developed skills in supervision, presentations, strong oral and written communications, computer use, and organization. My flexibility supported by multiple skills creating my dynamic professionalism.

I began my business career as a computer programmer trainee in Chicago. Within twelve years, I had progressed to mid-level management, stationed outside of New York City, with nationwide responsibility for marketing, training, and supervising staff at multiple locations.

I hope to hear from you. I remain,

your most Humble Servant,

Dr. Steven C. McNeel



Dr. Steven C. McNeel

5911 Pierce Park lane

Boise, ID 83714

208/870-8041 (cell)


Customer Service Representative


A part- or full-time position at an educational institution utilizing my talents, while allowing me to pursue research. Or, a corporate position displaying my communications, marketing, organizational, research, training,

and management skills.

This philosophy should serve as both a capstone of previous learning experiences and a launching pad as a life-long learner. First, content should be understandable and presented so that it invites open discussion. Second, this process should translate content as a meaningful part of a students’ thinking. Third, it should complete our citizenship training. And fourth, education and training should be presented flexibly addressing their learning styles and circumstances. This latter point is where technology plays a role.


Have a dynamic teaching style, allowing students to interpret and understand content and convey my enthusiasm, employing handouts, Discussion Boards, and e-mail follow-up.

Shown flexibility at all levels, being a self-starter providing excellent customer and student service with changing demands, priorities, circumstances and directions.

Worked with others to improve their teaching and customer service, worked independently, and managed customer and student expectations.

Implemented an independent study program and facilitated student work in high school.

Skilled at academic or other content writing.

Displayed my organizational skills in a school classroom and in a corporate environment and exceed performance expectations.

Supervised pre-service teachers, applying my experience and providing insight in pedagogic theory, knowledge, and methods.

Researched multiple topics using my internet skills.


Pursuing a publisher for a book on the history of the Boise, Idaho, Fire Department.

Negotiating a book in 18th century North American History.

Proposing book titles in several areas, including: Using Systems and Operations Audits as a Business Planning Tool; Energizing Training and Education in the Corporate Environment; and, Preparing People to be More Confident Thinkers.


Classroom and one-on-one teaching at the K-12, adult, college and university levels, and curriculum development:

Boise Public Schools, grades K-12; Boise, ID: 2015-2018.

California Intercontinental University, San Diego, CA: 2015.

Ashworth College; Norcross, GA: 2011-2014.

Colorado State University; Pueblo, CO: 2011-2017.

College of Western Idaho; Nampa, ID: 2010-2013.

Governor’s University; Seattle, WA: 2009.

Northwest Nazarene University; Nampa, ID: 2008-2014.

George Fox University; Boise, ID: 2008-2012.

Boise State University, Department of Education; Boise, ID: 2004- 2009.

Boise State University, Department of History; Boise, ID: 1998-2009.

Boise Public Schools, High School; Boise, ID: 1993-2006.

Interlude to conduct PhD research in North American Colonial History; University of Illinois, Chicago: 1991-1993

American River Community College, Department of History; Sacramento, CA: 1989-1991.

Sierra Community College, Department of History; Rocklin, CA: 1989-1991.

Tulsa Community College, Department of History; Tulsa, OK: 1987-1988.

Corporate auditing and consulting, project management, training, marketing, training, and management of personnel locally and in the field:

American Institute for History Education; Swedesboro, NJ: 2006-2007.

Deloitte, Haskins, and Sells, Tulsa, OK and New York City, NY, 1984-1987:

TransUnion Corporation, Deerfield, IL, 1983-1984: Computer systems auditor.

Blue Cross and Blue Shield, Chicago, IL, 1981-1983: Project manager.

Price Waterhouse and Co., Chicago, IL, 1978-1981:

CNA Insurance; Chicago, IL, 1975-1978:


Boise State University; Boise, ID: 2003-2006. Pursuing EdD in Curriculum and Instruction.

University of Illinois; Chicago, IL: 1998-2003. PhD in North American History.

Corporate Training Programs; Chicago and New York City: 1975-1987. Classes in information systems design, computer systems, customer service, budgeting, employee performance and evaluation, marketing, and management.

University of Illinois; Chicago, IL: 1971-1972. MA in United States History.

Lifetime California Community College and Secondary Teaching Certification: 1971.

California State University; Pomona, CA: 1966-1971. BA in European History.

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