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Desktop Support Air Force

Agawam, MA
45,000.00$ a year
October 20, 2018

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Desktop, Laptop, and Network Support

IT experience – 4 years, Electronics experience 28 years.

Desktop Support,

September 24th to October 12th, 2018

TEKsystems at Stanley Black and Decker, American Saw. 301 Chestnut St East Longmeadow Massachusetts, reporting to Wesley Crouch.

Job responsibility’s:

Reimaged production floor desktop computers.

Set up the Zebra printers for DHCP.

Gathered information from users as to wall jack information for user desktop, Zebra printers, and preparation of Domain change.

Tested printers for proper operation with barcode scanners\printer interface.

Used a lift to access IDFs to patch in devices.

May 26th to September 24th – Work Search

Systems Support Technician

Feb 21st, 2018 – May 25th, 2018 Epic Personnel Partners, LLC. 55 Wintonbury Mall

Bloomfield, Connecticut 06002. 860-***-**** Systems Support Technician

World Class Distribution, 200 Phoenix Crossing, Windsor CT

Job responsibility’s:

Resolve and log emails sent to IT support.

Respond and resolve IT related issues over the phone.

Setup, maintain, troubleshoot company mobile phones

Desktop and laptop PCs Installation of operating system and user applications, routine maintenance, data recovery, troubleshoot hardware and software issues

Check IT Trouble-Ticket system, and implement anti-virus software and use for virus and spyware removal as needed

Configure, maintain, and troubleshoot printers of all types, ethernet and wireless, including laser, thermal, impact, and Multi-Function Printers.

Install and troubleshoot wireless PCs used on forklifts.

Configure and troubleshoot RF Barcode scanners.

Install and troubleshoot Barcode scanners.

Resolve any Microsoft imbedded OS configuration issues

Resolve any mobile and wireless devices.

Setup, configure, and troubleshoot network devices and infrastructure.

Process approved "I. T Request" forms which could include: creating new user accounts for warehouse software, creating new domain/AD accounts, create and link shared folders, relocating users and hardware within the facility, and changing users access within warehouse software.

Maintain a clean, neat, organized work area at all times.

Updating equipment inventory and maintain assets, and other duties as assigned.

Desktop Support Technician, end-user services.

June 25, 2016 to February 15th, 2018: Data Based Development Systems 860-***-****

UTC Aerospace Systems - SCIT End User Service Delivery One Hamilton Road, Windsor Locks, CT 06096

Job responsibility’s:

Process requests for Guest wireless, Mobile Phone, Software requests, Peripheral requests, laptop and desktop hardware requests.

Move requests, Device validation for laptop and desktop computers.

Projects as assigned by management, software audits, contact customers for software install or removal. Prepared reports using excel, and other projects as needed by management.

Oct. 1 2015 thru April 1 2016 Desktop Support Technician, Nsc. Global, client site Voya Financial, 1 Orange Way, Windsor, CT 06095

Job responsibility’s:

Moves adds and changes, perform software installs, image laptop and desktop computers.

Installed RAM and removed or installed hard drives.

Initiated Chain of custardy paper work and shipped hard drives to IT Security When a data breach was suspected.

Used Service Now ticketing system to answer trouble calls.

Performed troubleshoot and repaired user issues, hardware and software problems.

Performed device refresh when needed.

March 1st, 2015 to August 31st, 2015

Desktop Support Technician, Ethos Energy Group, 2140 Westover Road, Chicopee, MA 01022 413-***-****

Job responsibility’s:

Process received desktops, laptops, printers, copiers, switches, routers, and servers that was considered e-waste, removed hard drives from those computers and erased the hard drives.

Sorted the e-waste for disposal, erased hard drives stored in the IT room, archived and cataloged hard drives that were to be stored to meet company Data retention policies.

Receive laptops that are serviceable, remove HDD, open tickets to reimage the laptop/desktop to be reissued. Install Ram and HDD into laptops and desktops to be issued to new users.

Check warranty status on received laptops or desktops that are damaged, and if in warranty contact the responsible party to repair the item. Help with any local IT project s as needed.

Test keyboards, mice and all displays for proper operation and serviceability.

Setup and removal of work areas mice, keyboards, laptop\desktop, patch cables, and displays.

Opened tickets to have new and used received laptops imaged, and opened tickets to have user profiles installed onto new or used laptops.

Using Atos ticketing system, communicated with the end users to determine the status of tickets that were submitted for incidents and changers, within Ethos Energy.

Performed other IT related duties as directed.

Oct. 15th, 2014 – Jan 30th, 2015

Intellectechs, Inc. Supervisor: Romeo Spino, Director of Strategic Accounts Phone 757-***-****, 195 South Rosemont Road, Suite 103, Virginia Beach, VA 23452

Remote Job Assignment, Contactor for the NGEN Program, Hewlett-Packard Company, Jr. NetOps Specialist. Westover Reserve Air Force Base, Patriot Avenue, Chicopee, MA 01022 Transport Operations Services.

Job responsibility’s:

Transport Operations Services include the day to day activities required to provide end to end monitoring, management, administration, and maintenance for the Marine Corps.

I was required to provide end to end monitoring, management, administration, and maintenance for the Marine Corps.

Specific Rules/ Responsibilities/ Tasks for Transport Operations Services was to :

Monitor and maintain Transport Services, including the infrastructure, HW, and SW for the Marine Corps management domain.

Installation and maintenance of Government provided performance monitoring and management systems for Network Transport infrastructure.

Input to reporting of performance monitoring and management measures for Network Transport infrastructure.

Notify, per Government procedures, of cyber threats and activities as well as information from sensors within the TXS network.

Other Tasks as assigned by HP management, USMC, And local needs.

March 1st - April 4th, 2014

Desktop Support

Robert half Technology, temp assignment at Consolidated Health Plans, Springfield, Ma

Job responsibility’s:

Refreshing Windows XP computers for new commuters with windows 7 OS.

Imaged and added it to the local Domain, moved the needed files on the work station to be replaced to a network drive then deployed the computer with the Windows 7 OS.

Moved the user files from the network drive to the deployed windows 7 work station.

Trouble shoot and resolved any issues that arose

Installed Office 365 on the refreshed computers. assisted in an email migration project, upgrading to Outlook 2013. It was added another e-mail address to Outlook 2013, cloud-based application.

Desktop Support, Whalley Computer Associates

Temp project for the Greenfield Courts. February 14th, 2014 –Feb.16th, 2014

This project was a move from the old Greenfield Court House to the new location. I packaged and labeled the PCs in the old court building.

Reconnected, installed new printers, and checked for Network connectivity at the new building. The PCS were Windows XP, and Windows 7 OS.

January 2013- January 2014, Computer & Networking Technology. At this time, I attended Porter and Chester Institute, Chicopee, MA. Computer & Networking Technology.

July 2012 thru January 1 2013 – Work search.

Hamilton Sundstrand, January 2009-July 2012World Wide Repair, Electronics Department.

Job responsibility’s:

Incoming examination, testing, and reviewing of customer paper work and purchase orders, ensuring information matched internal shop order paperwork, unit nameplate, and any supplemental documents.

Ensured all work was done to customer specifications, HS documents, technical orders.

Followed internal procedures and FAA requirements and customer requirements.

Processed Electronic Engine Controllers, Engine Diagnostic Units, and Cabin Pressure/Temperature Controls.

The test equipment was automated test stations, for incoming/outgoing testing, vibration testing, and thermal testing.


CompTIA A+ IT Technician December 2013

220-801 Essentials Exam A+ 220-702 IT Technician

CompTIA Network+ April 2013

N10-005 Networking+ Exam


Porter and Chester Institute, Chicopee, MA January 2013-January 2014

Computer & Networking Technology

Military Tech. schools

104th Fighter Wing, located at Barnes Air National Guard Base, Westfield, MA

Kessler Air Force Base, Gulfport, Miss. January 1993 –July 1993

Electronic Warfare course - course average of 92.

U.S. Army September 1986 -April 1987 Red Stone Arsenal, Ala. Hawk Continuous Wave Radar Repair School

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