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Customer Service Front Desk

Location:
Arvada, Colorado, United States
Salary:
15.00
Posted:
October 19, 2018

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Resume:

Rebecca Valykeo

**** ****** ****** ******, ** ***03 Cell Phone: 720-***-****

Email: ac7fnl@r.postjobfree.com

Objective:

I am looking for a business I can grow with, and business I can look forward to working

with for years to come. I am outgoing, and I absolutely love working with people. I've

worked with many different walks of life in my different job paths. I love where I'm

currently working and am sad to be looking for something new, I just don't have the

opportunity for growth as expected. I learn quickly, and require very little repetitive

training. I am always open to new ideas and techniques to learn. I adapt well to

change, and am willing to work with a company that is ever changing, but I am also

willing to work with a company that sticks to the same old techniques. I just want a

company I can grow with, a company I can stay with.

Experience:

March 2018-Present Front Desk Agent The Golden Hotel, Golden, CO

Check in guests according to system. Run shuttles with-in a five-mile radius.

Notify housekeeping on needs in the lobby. Ensuring that all guests leave as happy as

possible. Assisting with WIFI issues, or guest complaints. Training and assisting new

employees on the OnQ system. Promoting our honors system and signing people up for

our honors system. Providing exceptional customer service. Making the guests feel like

they’re at home.

July 2017-January 2018 Receptionist/Filing Clerk Christopher’s Dodge World, Golden, CO

Answer multiple phone lines and direct calls according to what is needed. Input

information for car sales into a system to be used by salesman for appraisals. Filling

out Stock-in cards, ensuring all information is correctly inputted. Directing guests to

correct departments, and overhead paging for any needs in the showroom. Filing

maintenance records by last six of the vin number, ensuring all files are purged with

no paperwork in them before 2014.

May 2017-July 2017 Front Desk Agent Doubletree, Westminster, CO

Check in guests according to system. Run shuttles with-in a six-mile radius. Ensure

cookies are always stocked; honors bags are always ready to hand out. Notify

housekeeping on needs in the lobby. Ensuring that all guests leave as happy as

possible. Assisting with WIFI issues, or guest complaints. Training and assisting new

employees on the OnQ system. Promoting our honors system and signing people up for

our honors system. Providing exceptional customer service. Making the guests feel like

they’re at home.

July 2016-March 2017 Front Desk Agent Hampton Inn, Golden, CO

Check in guests according to system. Ensure rooms are ready to go, make

Coffee and tend to ANY guests needs. I typically worked the night shift and was there alone. I

change light bulbs. I run linens. I make the snacks, check people in. Ensure the

snack shop is stocked. Keep the lobby clean. I was originally the night auditor

when I started and learned the entire process of auditing. Providing exceptional

customer service to make guests feel welcome and comfortable.

January 2015-March 2017 Caregiver Caring Touch, Arvada, CO

Assist elderly with daily activities. Daily activities include; laundry, showers, pills,

getting dressed, getting to meals and back, using the restroom, transfers from

wheelchair to shower and bed.

Education:

High School

Graduated: May of 2013

Penn Foster High School, Arvada, CO



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