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Project Manager Engineering, Sr. Project Manager-Strategic Corporate P

Brighton, England, United Kingdom
October 19, 2018

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Ellen Munsey

Sr. Project Manager

Brighton, MI **114


Sr. Project Manager, specializing in Customer, Infrastructure, Engineering, and Service Delivery projects of all sizes and complexities.

Facilitate cross-functional, technical and non-technical teams through all requirements to achieve implementation goals.

Excellent interpersonal, written, and verbal communication skills utilized to collaborate on deployment projects. Consistently communicate

with vendors, project partners and customers in all organizational levels. Utilize sound judgment to mitigate potential roadblocks/risks.

Proficient in Microsoft Office Suite (Excel, Word, Project, etc.). Utilized Agile and Waterfall methodologies.

Work Experience

Sr. Project Manager

AveriStar Engineering Services, LLC - Brighton, MI September 2017 to September 2018

Managed Customer (Government) Project within a Broadsoft Platform Management environment, which included; Engineering Services,

Hosted and Premise Based Provisioning Portal, Customized End-User portal, Network Monitoring, and Education Curriculum (Video's, and Help Files provided in the application software).

• Worked closely with assigned cross-functional, multi-company teams to identify new implementation requirements for application

software development.

• Closely track, document, and report on each new development release for both development lab as well as production environments.

• Drive assigned team-members to perform and return all required QA documentation for the customer within committed dates for each

new release.

• Addressed process and documentation gaps in the deployment project with the customer and assigned team.

• Managed On boarding of project staff for employees, contractors, and sub-contractor individuals, including detailed background checks,


• Review of Govt. Security requirements and development of process, system, and documentation to achieve compliance.

• Manage Customer relationship and consistent clear communication of expectations.

• Manage Service Providers, Partners, and SME team members commitments

• Provide project plan and weekly reporting as well as all other required documentation to Customer and teams(SW Change Requests,

Release Notes, MOPs, Nagios Performance Monitoring, etc.).

• Tracking of all project deliverables using MS Project, and action register reporting. Corporate Project Manager

BullsEye Telecom - Southfield, MI

February 2013 to April 2017

• Managed Many Diverse Corporate Projects as Assigned by the Executive (V.P.) Team.

• Facilitate cross-functional staff and vendors through Enterprise Project Initiatives of all sizes from inception through completion.

• Secured On boarding of new Product Service Providers/Partners as selected V.P.'s for Product Go-To- Market initiatives.

• Provide consistent Dashboard and Executive Reporting for all strategic initiative 4projects, including assigned SME's project performance

with regard to meeting commitments/KPI's.

3632 Pointe Shore Dr., Brighton, MI 48114


• Managed several projects sponsored by the Engineering and I.T. Departments including; Data Center move to new facility in Dallas, TX,

Broad Soft Broad Works System Upgrades.

Sr. Engineer-Planning


November 1996 to April 2009

• VoIP Readiness: Implemented project goals, and deliverables for the deployment of Nationwide VoIP access for Verizon.

• Initiated network requirement projects from the assignment of the Class 5 and PVG switches to activation in order to secure Sales

VoIP offering commitments by geographic footprint/lata.

• Worked with internal and external Provisioning, E 911 Planning, Translations, Traffic Engineering, and the Operations staff to successfully VoIP activated over 3000 LEC Rate Centers, this fulfilled our Marketing Depts's nationwide requirements in 3 years

(five months ahead of schedule).

• Implemented project for the build out Network and Equipment for 18 Cisco Switch Core routers

"Mega Hub" sites.

• MPLS: Tracked all dedicated circuit orders (DS0, T1, 0C3, 0C12, and 0C48) as well as the build plan and installation of site core node

equipment in a nationwide Cisco IP Network Architecture design.

• Network Infrastructure: Facilitate network consolidation and migration project requirements to combine multiple new and legacy

internet carrier core networks due to Company Mergers (ANS, UUNet, and WorldCom/MCI).

• Inventory Management: Managed project to audit and document all network equipment and circuits at 67 company core sites


• Cost Reduction: Implemented the decommission of Legacy Core Node communications network and equipment at 110 hub locations


• Upon successful migration of all traffic initiated work requests and drove tasks within applicable departmental staff assuring all

equipment, power, and network were disconnected correctly and on time.

• Saved company $3.2M annually (in space and power footprint/real estate). Education

High school or equivalent




• Infrastructure Project Management • Reporting/Documentation

• Customer Project Management • Meeting scheduling, chairing

• Facility Equipment Network Implementations • Single POC for Customers

• On boarding of new Product Partners, Vendors, and Staff • Broad Soft Upgrade Implementations

• Equipment/Network Consolidation Projects in Mega Hubs, • Cisco Deployments/Upgrades, and Migrations

Hubs, Core Nodes • Adaptable and Organized

• Telecom MPLS/VoIP

• Enterprise Projects

• QA for Development of new application software releases.

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