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Customer Service

The Bronx, New York, United States
October 19, 2018

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Gary Tepper

917-***-**** I


NYS Licensed Ophthalmic Dispenser

Former Store Owner (14 years)

Previous retail experience in optical sales and customer service endeavors EMPLOYMENT

MORGENTHAL FREDERICS, Licensed Optician & Sales

Time Warner Mall/Columbus Circle, NY, NY July 2015-Feb 2017 As part of team of 5, delivered highest quality of Customer Service/Customer Management relations of very high end Optical Product/Retail Sales, to include but not limited to: o Maintaining sales goals and projected numbers for day-to-day operations with management and sales force; Actively engaging in customer management outreach endeavors to maintain client base and add new clients; o Interpreting and re-evaluating Rx’s for client needs for HD D.V., HD N.V., or HD Progressive lenses; Recommending for Rx’s and frames based upon client needs and lifestyle; Dispensing eyewear for clients; o Processing laboratory orders for all Rx’s; Assessing/reviewing incoming lab jobs for accuracy; Making repairs. GARY STEVENS OPTICANS, Owner/Principal

43 Avenue A, NY, NY 2002-2014

As part of team of 2, implemented, set-up and managed all day-to-day operations and aspects of Customer Service/Customer Management relations of trendy Optical Product/Retail Sales store, to include but not limited to: o Delivering highest quality of product and customer service given entrenched role in neighborhood business for 14 years; Establishing long-standing relationships with clients – many generations of clients - locally, domestically and internationally; Maintaining and updating client records, reconciled accounts/bookkeeping; o Selecting, ordering and maintaining all inventory for product, frames and lenses for Rx and non-Rx eyeglasses, sunglasses and contacts, related accessories and displays; Interpreting and re-evaluating Rx’s for patient/client needs for D.V., N.V., or BiF lenses; Recommending Rx’s and frames as per patient/client needs and lifestyle; Dispensing eyewear and fitting clients with all types/kinds of contacts; o Purchasing and operating machinery and tools, such as Lensometer and Pupilometer to analyze old RX and new Rx; Cutting lenses and dispensing frames; Edging lenses to all styles and shapes of frames; Operating lens tinting machine to all colors; Adjusting and repairing frames; o Supervising of OD’s and MD’s;

DOLLAR BILLS, Manager, Sunglasses & Optical Department 42nd Street NY, NY/Defunct 1997-2000

As Manager of staff of 3, built, established and managed all operations of Sunglasses and Optical Retail department within larger retail store to include, but not limited to:

o Identifying and purchasing all required optical equipment, product, and displays for retail sales environment; o Selected sunglasses and optical product inventory; o Maintained client files.

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