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Customer Service Assistant

Location:
Saint Paul, Minnesota, United States
Posted:
October 19, 2018

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Resume:

Human Services

OBJECTIVE: To use my degree in Criminal Justice to secure employment by using my Program Trainer experience assisting clients to seek a position as a Probation Officer.

ACCOMPLISHMENTS: High-quality people skills, effective verbal and written communication skills, exceptional interpersonal and organizational skills, the ability to work with youth and adult programs to help with daily issues, developed cognitive skills.

Recipient of: Jerry Cotton and the Siegel Scholarship.

SKILLS

Monitor and coordinate daily activities, prepare meals and identify client needs.

Recognize and respect culture differences.

De-escalation tactics in violent or aggressive situation.

Monitor client behavior, complete progress report of risk management plan.

Schedule health and personal appointments for vulnerable.

Communicate with parents regards furthering their child’s progress.

Arrange activities with kids while also providing homework assistant.

Arrange adult activities such as: brain stimulations, sporting events and amusement park.

Communicate and maintain rules, policy and procedures.

Capability to perform well in unpredictable and challenging conditions that call for sensitivity, flexibility, resourcefulness and independent judgment.

Establish and maintain good relationship with clients and co-workers.

Completed Physical Intervention and Mandt Training

Proficient typing skills with accuracy and skills using different Microsoft programs.

Administer medicine to clients on a schedule.

Direct assistance with job training

Handle property searches as well as physical searches of individuals coming into the jail facility

Finger prints and mugshots

Routine processing of booking/releasing inmates

Supervise inmates who are in custody as well as conducting well-being/security checks regularly

Manage inmate records and incidents within the jail

Organizations

DAKOTA COUNTY SHERIFF’S DEPARTMENT

Correctional Deputy 2016-PRESENT

REM HENNEPIN

Program Coordinator 2015-2016

NANNY

Baby Sitter 2014-2015

CHRESTOMATHY 2014

Program trainer

LIVING WELL DISABILITY SERVICES 2013-2016

Advocate

MASSAGE ENVY SPA 2012-2013

Customer Service Representative

180 DEGREES 2011-2012

Mentor

JCPENNEY-EDEN PRAIRIE, MN 2009-2012

Fine Jewelry Specialist

KOHLS – BLOOMINGTON, MN 2008 - 2009

Cashier

NESTLE TOLL HOUSE, BLOOMINGTON, MN 2007 - 2008

Cashier

EDUCATION

METROPOLITAN State University 2011-2013

Criminal Justice- BACHELORS DEGREE

NORMANDALE COMMUNITY COLLEGE, Bloomington, MN 2008 -2011

Liberal Arts – ASSOCIATES DEGREE

RICHFIELD HIGH SCHOOL, Richfield, MN 2004 - 2008

Diploma

COMMUNITY VOLUNTEER

Mentoring at risk youth

Assistant Coach – Girls Youth Basketball

Student Aide

Neighborhood House- Food shelf



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