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Data Entry Customer Service

Hicksville, NY
October 18, 2018

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Christina Gatt

*** *** ****** **********, *** York 516-***-****


May 2018 graduate. Strong ability to communicate effectively & resolve customer issues. In-depth experience completing and processing NYS and Federal tax returns while maintaining a high level of accuracy. Desire to learn more about the functions of the position to apply my analytical skillset.


•Certified IRS Tax Preparer

•Highly analytical thinker with ability to research and synthesize information in a comprehensive manner

•Experience conducting and reporting research using mathematical programs and models

•Student leader involved in a variety of programs on campus

•Strong communication skills and excellent multitasker

•Computer: Microsoft Word, Excel, PowerPoint, TaxSlayer, Mathematica


Bachelor of Arts, Mathematics Minor: Business Management and Administration May 2018

Mount Saint Mary College (MSMC), Newburgh, NY

Study Abroad: Florence, Italy Summer 2017


Technology Department Intern June 2016 – August 2016, June 2017 – August 2017, June 2018 – Present

Hicksville Public School District, Hicksville, NY

•Communicate with other schools and companies regarding grants for technology funds

•Maintain an accurate inventory of technology devices distributed to the district

•Deal with a high quantity of tickets requested by all staff of the school district

•Organize, file, and scan confidential documents for Technology Department Director

Tax-Aide Preparer

AARP Foundation, Cornwall and Middletown sites, Upstate NY January 2018 – June 2018

Completed 50+ tax returns and 50+ quality reviews maintaining a high level of accuracy for a variety of clients

Certified by IRS and VITA/TCE for tax preparation

Organized private information from clients to prepare returns using TaxSlayer software

Provided excellent customer service to maintain client satisfaction


Global Ambassador August 2017 – May 2017

Center for Career and Experiential Education, MSMC, Newburgh, NY

Lead classroom presentations to inform students on study abroad programs

Assisted office staff with event management and execution of programs

Marketed all study abroad programs through on-campus tabling

Sales Associate May 2015 – August 2015

Justice Retail Sales, Hicksville, NY

Assisted customers with locating items, purchasing merchandise, and making returns

Operated cash register

Engaged in assisting customers with concerns with complete satisfaction


Math Club 2014 – May 2018 Colleges Against Cancer Fall 2014 – May 2018

Girls Scout Bronze Award 2014

NCAA Division III Women’s Tennis 2014 – 2015

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