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Customer Service Air Force

Queen Creek, AZ
October 18, 2018

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Shari Callaway

*** * ******** ** *** Tan Valley, AZ 85140 P: 602-***-**** E:

Compliance/Administrative / Marketing Assistant

Office Professional backed by Bachelor’s in Business Administration degree and 17+ years of administrative experience in mortgage, healthcare, childcare, education, government, and military industries offers astute organizational abilities, and highly-tuned problem solving and interpersonal communications skills, demonstrated via contributions at a 25 year old family owned mortgage company.

Strengths & Proficiencies


•Client Maintenance/Retention

•Customer Service

•Human Resource Management

•Strong Computer Skills


•Merchandising Promotion




•Staff Supervision

•Relationship Building

Career History

Amerifirst Financial Inc … Gilbert, AZ

Family owned 25 year old mortgage company; headquartered in Gilbert, Arizona,

Pipeline Compliance Specialist (2016 – 2018)

Working knowledge of ECOA and TRID regulations; FHA, conventional, VA, USDA loans. Excellent use of Encompass (mortgage CRM) and Microsoft Office products including Word, Excel, and Outlook. Provided excellent customer service to loan officers, LO assistants and processors for incoming emails and phone calls requesting compliance assistance from entire company. Performed adverse actions on all withdrawn, denied, or incomplete loans. With my supervisor, set up processes to monitor and process the entire Notification of Incomplete Application program. Ensured ECOA compliance with all loans.

Gracie’s Thrift Store…Tempe, AZ

Cashier (2012 – 2015)

Began as a volunteer for my church’s thrift store and was hired as a full time cashier. Assisted customers with purchases, requests, and returns. Responsible for pricing, stocking, and presentation of 2 departments. Superivised volunteers and community service workers.

Mollen Immunization Clinics … Scottsdale, AZ

Largest flu shot provider in United States offering immunizations via drug store, supermarket, shopping center, and school clinics across country; headquartered in Scottsdale, Arizona, organization staffed by up to 600 employees during peak season.

Human Resource Recruiter/Scheduler Specialist (2010 – 2011)

Originally hired to recruit, hire, and on-board qualified nursing staff for seasonal work at national flu shot clinics, later transitioning from nurse-scheduling duties to administrative/compliance role verifying scanned consent forms to ensure accurate data processing.

Aransas County Tax Assessors Office … Rockport, TX

County-appointed assessor and collector of property taxes, and designated agent of Texas State Comptroller and Texas Alcoholic Beverage Commission to collect automobile registration and title fees, and issue temporary alcohol retailer permits.

Deputy Assessor (2009 – 2010)

Processed and posted property tax payments, maintaining assessment rolls to represent assessed values and municipality property status, distributing notices of assessments and taxes, reviewing property transfer information to ensure accuracy, and preparing and updating data on assessed parcels.

Odyssey After School Enrichment Program … Rockport, TX

Non-profit, community after school enrichment program created in 2003 by First Presbyterian Church of Rockport to establish safe after school environment where children could receive tutoring and homework assistance.

Childcare Worker (2008 – 2009)

Educated and supervised 30 children between ages of 7 and 10, supporting individuals emotionally, socially, and physically through provision of quality individual and group care, observing and monitoring play activities, delivering daily lessons and/or readings, creating or overseeing recreational activities including games and other events, assisting in preparation of refreshments, and regulating nap times.

Homeschool Teacher (1999 – 2008)

Coordinated students’ instructional programs, educating children in home environments, selecting appropriate curriculum materials while originating individualized learning activities geared to student needs, reviewing completed assignments, administering assessments, and evaluating student progress.

United States Air Force … Austin, TX & Bossier City, LA

Originally part of U.S. Army and formed as separate branch in 1947, organization is 1 of 7 U.S. military forces, specializing in aerial warfare services; with almost 900,000 servicemen and women – including active duty, civilian, Air National Guard, and ready reserve personnel – U.S.A.F is reputedly largest and most technologically advanced in world.

Personnel Management Specialist (1989 – 1993)

Personnel Staffing Specialist (1987 – 1989)

Assigned to base Civilian Personnel Branch, where range of duties encompassed interviewing, hiring, disciplining, and terminating employees, and scope of work primarily entailed recruiting and staffing of thousands of administrative personnel.

Due to expertise gained and demonstrated in college, hired and immediately promoted from GS-212-05 to GS-212-07 grade with corresponding salary at GS7 rank and placement as Trainee within Palace Acquire Hiring Program; engaged in frequent ongoing trips to area and regional colleges to locate college graduates to improve workforce, gaining foundational skill base in processing, staffing, classification, employee relations, computer information systems, and training and development competencies.

•Obtained promotion and pay raise within only 1 year to GS9 and in 2 years, to GS12 level, collaborating with up to 3 Personnel Assistants who assisted in preparation of new hire paperwork, and hiring personnel in wide range of positions, from Aircraft Mechanics to Administrative Assistants.

•Mastered wide range of technologies and competencies; conducted New Hire Orientation Sessions for up to 20 employees, instructing individuals mostly on paperwork preparation for civil positions, attained high-level understanding of dedicated Air Force Human Resource Information System (HRIS) used to process personnel, and developed in-depth knowledge of A.F. and Office of Personnel Management (OPM) regulations.

Early Career:

Bank Teller/Receptionist – Security National Bank … Sioux City, IA (1981 – 1984)


Bachelor of Business Administration (Honors) – Iowa State University … Ames, IA (1987)


Certified Pharmacy Technician (2010)

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