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Administrative Assistant Customer Service

Jefferson City, MO
October 21, 2018

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Debbie A. Gibler

**** ***** **

Jefferson City, MO 65109

OBJECTIVE A career with organization that will value skills in communication, planning, management of time, resources and prioritizing.

EDUCATION Blair Oaks High School, Wardsville, MO

Columbia College, Jefferson City, MO

CAREER BACKGROUND State Government, Missouri Association, Pharmacy Technician


MO HealthNet Division, Program Operations Jefferson City, MO

November 2006 to June 2017 - Medicaid Specialist

Accurately prepare management and administrative reports with computer proficiency including multiple software programs and the electronic Medicaid Management Information Systems (MMIS). Maintain working knowledge of policies/procedures, laws, and rules/regulations of the Medicaid program. Assure all State Plan Amendments and State Regulations changes are filed within the required timelines. Assist with quarterly and annual Department of Mental Health (DMH) wavier reviews as well as weekly record reviews for DMH wavier claims.

MO HealthNet Division, Information Services Jefferson City, MO

December 2000 to October 2006 – Medicaid Technician

Researched problems and resolutions for the Missouri Medicaid Management Information Systems. This includes adjustments, adhocs, resolution page updates and system problems and the ability to communicate the expected resolution with our fiscal agent and other MMIS staff. Assist current users with access to the MMIS system. Attend and participate in workshops and training sessions by technical and supervisory staff to improve technical competence.

MO HealthNet Division, Information Services Jefferson City, MO

August 1998 to November 2000 - Clerk Typist III

Responsible for the coordination of a calendar and activities for the Director of Information Services, Assistant Deputy Director, MMIS Administrative and other staff members. Responsible for screening and routing telephone calls for staff within the unit. Responsible for a variety of word processing assignments including development, typing and approving internal purchasing requests. Independently responsible for the training and supervising of the clerk typist II position within the unit.

MO HealthNet Division, Information Services Jefferson City, MO

January 1998 to July 1998, Clerk Typist II

Responsible for the initial installation and ongoing maintenance of the Information Services set up, organizing files, sorting, classifying file materials, purging obsolete materials, removed and returned material requested from file. Responsible for collecting, opening, stamping all incoming mail on date receipt and distribute outgoing mail. I served as a back-up for screening and routing telephone calls.

Missouri Association of Osteopathic Physicians and Surgeons Jefferson City, MO

April 1997 to November 1997, Administrative Assistant & Publications Coordinator

Administrative Assistant to the Executive Director. Assisted with the coordination of meetings and conventions and prepared the minutes from said meetings. Corresponded verbally and in writing with individuals, companies and organizations. Publication coordinator for MAOPS. Coordinated and edited all articles to be utilized in monthly publications. Solicited advertisers for publications and requested bid proposals for printing publications.

Missouri Pharmacy Associations Jefferson City, MO

October 1983 to April 1997, Administrative Assistant

Administrative Assistant to the Associate Director. Responded to telephone and written correspondence of Missouri pharmacies and pharmacists. Maintained a computer data base of National Pharmaceutical Companies. Developed and maintained a computer data base of Pharmacy Certified Technicians. Prepared and maintained accounting status of the following organizations: Missouri Pharmacy Foundation, Pharmacy Political Action Committee, Foundation for Pharmaceutical Care, Pharmacy Network of Missouri, and Missouri Home Infusion.

G.A.Fischer Drug Store Jefferson City, MO

1982-1983, Pharmacy Service Technician

Customer service, packaged medicine for nursing homes, assisted pharmacist with prescriptions.

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