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Customer Service Sales

Lansing, MI
October 21, 2018

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**** ********* ******

Stevensville, Michigan 49127



Business professional with over 35 years’ experience in Administration, Operations, and Strategic Management.

Skilled in all aspects of business management, budget preparations, financial management, strategic planning, customer service, employee supervision, and administrative duties.

Budget Preparation and Management

Business Development

Effective-Decision Maker

Financial Management

Performance Planning & Improvement

Strategic Management


Mosaic CCDA- Benton Harbor, MI.

Director of Resale Operations / Training- (May 2017- Present) Responsible for leading and directing the retail store operations and training consistent with Mosaic CCDA Mission, supported by policies and procedures. Accountable for operation of store ensuring maximum sales and profitability through creative marketing, merchandising, inventory, expenses control, and managing operating costs and budgeting.

Community Development Block Grant- Benton Harbor, MI.

Coordinator - (September 2016 to April 2017). Under general supervision of City Manager, coordinate federally-funded Community Development Block Grant (CDBG) Program activities and other related federal, state, and local programs. Functions and task include coordination with various City department and City-assisted agencies; acting as a liaison to Department of Housing and Urban Development (HUD); assisting various local agencies and non-profits using or seeking CDBG funding; funding; maintaining records, monitoring of CDBG recipients, and preparing annual application and reports to the City, state and federal governments.

Lakeland Health Care-St. Joseph, MI

Community Relations Representative-Lakeland Hospital - (12-2014- 01-2016) - Assist in the education of the health care community and general public regarding the full spectrum of health services to include meeting with current and potential referral sources in the community to build strong relationships and increase census.

Position Summary

Demonstrate personal accountability for own continuous growth and development.

Seek out appropriate opportunities to enhance competency and improve performance.

Developed and sustain referral relationships and determine the most effective and efficient way for interfacing with each referral source.

Meet with physicians, hospital discharge planners, leaders in the various post-acute facilities in the service area, and other potential referral sources in the healthcare community to increase referrals.

Work closely with the Clinical Director, Volunteer Coordinator, Referral Center Team, and Clinical Team to foster relationships with referral sources and the community.

Assisted with community education through participation in community events and speaking engagements.

Demonstrated knowledge and application of all regulations and accreditation standards .

Worked in collaboration with the Community Engagement Leader to establish goals, priorities, and strategies for growth and regularly evaluates the effectiveness of marketing activities and modifies activities to improve effectiveness.

Harbor Habitat for Humanity, Benton Harbor, MI

Director of Operations for Harbor Habitat for Humanity - (April 2011- August 2014)

Position Summary

Carry out and innovate programs to optimize donations, volunteering and sales.

Develop long-term, collaborative relationships with community-based trade/business groups, churches, donors and others to secure donations, recruit volunteers and raise awareness of Berrien County Habitat for Humanity's mission.


Demonstrate and train staff in outstanding service to customers, donors, volunteers and others.

Establish and maintain relationships with potential and existing donors, including individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.

Understand and communicate to all Staff positions the Key Performance Metrics for all operations and how they relate/contribute to positive customer experience and high quality operations.

Ensure we are adequately staffed and operated by Staff with knowledge, skills, abilities and leadership to accomplish assigned tasks.

Prepare and deliver (or supervise/participate in the delivery of) presentations in individual and group settings to create and expand long-term mutually beneficial relationships with current and prospective donors, civic/business organizations, governmental bodies and other non-profit organizations.

Ensure all personnel understand and can effectively communicate the Habitat for Humanity missions to members of the public.

Effectively manage assets to ensure safety of employees, volunteers, customers and others, ensuring that licenses and other required information are maintained properly for government bodies and others as appropriate.

Work in conjunction with the Executive Director to evaluate and oversee maintenance of buildings, property and vehicles

Public Relations, Marketing and Advertising

Participate in developing and implementing a Public Relations Plan to work with local organizations and media to further the mission of Harbor Habitat for Humanity and Berrien County Habitat for Humanity.

Participate in developing, rolling out and measuring marketing and advertising programs to increase donations, sales and volunteer participation.

Develop and present proposals to the Executive Director for direct approval or support for presentation to the Board.

Staff & Volunteer Management

Hire, train and manage Staff in accordance with relevant personnel, safety policies and take steps to ensure staff is well versed so that all policies and practices are understood and adhered to.

Evaluate, recognize and reward staff performance. Work with designated affiliate functions, when required, to address violations of policy including safety, poor job performance or misconduct in a timely and appropriate manner. Properly document incidents, and develop corrective actions. Resolve situations involving volunteers in consultation with the volunteer coordinator and the Executive Director when required.

Finance and Administration

Implement and monitor systems for daily cash transactions and deposits.

Provide accurate accounting records of revenues and expenses as required or requested.

Approve employee recording of time worked.

Approve, ensure accurate coding and submit payable invoices on a timely basis. Communicate questionable invoices to Accounts Payable and ensure expenditures are held within acceptable limits.

Work in conjunction with the Executive Director and Finance Committee to develop annual operating budgets and recommend capital expenditures.

Reporting and Communications

Provide reports of designated activities including but not limited to: sales, expenses, outreach activities and other areas of interest to the Executive Director.

Information, work and safety practices are reinforced with Staff and others who will be in the facility and property.

Keep Executive Director informed appropriately and timely of operational and financial matters.

Bearclaw Coffee Company, Saint Joseph, Michigan

Owner and Operator - (October 2008 – October 2009)

Owned and operated a gourmet coffee shop.

Managed the day-to-day operations.

Benton Harbor Michigan Area School District / Lansing, Michigan School District (ARAMARK)

Food Service Director - (June 1994 – August 2008)

Conducted operations analysis, client and community relations, planning leadership, staff development, quality control, menu management, food handling safety, marketing, nutrition education, and facilities and warehouse management.

Drove strong and sustained profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates.

Managed the annual budget of $3 million for the Benton Harbor Michigan Area School district.

Initiated continual efforts to improve operations to achieve business targets by identifying opportunities to improve training to enhance business opportunities.

Managed and coordinated the day-to-day activities field operations for 25 schools and approximately 6,000students, 230 employees and a $6 million budget for the Chicago, IL. area.

Directed daily wide operations and the coordination of 10 area supervisors for Chicago, IL. Area.

Assisted in the managing of 30schools with approximately 9,000 students, 300 employees and $8 million budget for the Decatur IL area.

Assisted Senior Director in managing three neighborhood school districts in the Decatur, IL.

Constructed, Orchestrated, and Managed, feeding for the

Jimmy Carter Harbor Habitat Project 3,000 volunteers in Benton Harbor, Michigan.

July, 24 thru 29, 2005, provided Breakfast, Lunch, Dinner and snacks.


Mississippi Valley State University ■ Itta Bena, Mississippi

Bachelor of Science in Criminal Justice (1983)


Rotary Club of Benton Harbor / St. Joseph

Member of Benton Harbor / St. Joseph Rotary Club – (November 2012 to August 2016)

Berrien County Sheriff Department

Chaplain (Present)

Kappa Alpha Psi Fraternity Inc.

Member of the Benton Harbor Chapter

Lakeland Hospital

Chaplain (Present)

Benton Harbor High School

Asst. Track Coach (1998-2008)

Southwest Minister Alliance

Member of Southwest Minister Alliance

2nd Chance True Gospel Ministries – Benton Harbor, MI

Pastor - (2015- Present). This includes developing sermon series, administer the Sacraments and give primary leadership in the ministries of Worship, Administration, Stewardship, and Outreach, providing spiritual and pastoral leadership to members.

Planner Organized and Collaborate churches together for outreaches in the community.

Men’s Group - Lead a group of 8-12 men every Monday night, mentoring, encouraging and Bible study at 6:30pm. These men come from all walk of life and different churches.

KPEP (Kalamazoo Probation Enhancement Program) - Oversee the ministry at KPEP since 2008, this consist of Bible study, Water baptism, Holiday feeding, 100’s of life changing experiences.

Men Shelter- Oversee the feeding of 15 to 35 men each Sunday evening and brings a short motivation message.

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