Lillian Carroll

** ****** *****, **** ** the Hills, IL 60156

815-***-**** (C)

ac7f1n@r.postjobfree.com

Summary

Organized and detail-oriented professional with excellent customer service skills and managerial experience

Highlights

Strong work ethic

Exceptional customer service

Organized

Excellent communication skills

Accomplishments

Consistently reached or exceeded monthly goals

Received positive customer feedback on multiple occasions Achieved pre-underwriting authority

Experience

Eagle Home Mortgage

2016 to current

Senior Loan Processor

Hoffman Estates, IL

Process conventional, FHA, VA, USDA and bond refinance and purchase transactions while providing excellent customer service, meeting closing dates and meeting or exceeding goals every month.

Bank of America

2012-2016

Fulfillment Team Leader

Rolling Meadows, IL

Moved from processing conventional and government refinance and purchase transactions into management of a processing team.

High Point Dental Group

2007-2012

Office Manager

Romeoville, IL

Managed entire staff including hiring, firing and employee disciplinary actions when necessary. Daily reporting, customer service, appointment scheduling, filing insurance claims, collection of patient fees, entry of insurance payments, balancing and bank deposits. Education

College of Dupage

Radiologic Technology

Glen Ellyn, IL

Studied Radiologic Technology and received Dean’s List recognition Joliet West High School

High School diploma: basic with honors

Joliet, IL

National Honor Society graduate

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