Akeia Lanae Hopkins
Ohio Drive • Plano, Texas ***93 • Phone: 334-***-****
ac7f1e@r.postjobfree.com
OBJECTIVE
To obtain a position to utilize my human resource and organizational skills that align with my work experience and career aspirations.
SUMMARY OF QUALIFICATIONS
A self-motivated innovator with a record of exceptional customer service skills, advanced computer/typing skills, problem resolution, also possess leadership and excellent communication skills, and enjoys motivating and encouraging others.
Professional Experience
Customer Service Representative Sr. April 2012 - Present
Alabama Power Montgomery, Alabama
Analyzes and answer questions with the highest degree of courtesy and professionalism to resolve customer issues and concerns with one call resolution
Mentors new hires
Manage online requests for services and products via our online process
Handle several types of customer inquiries including high bill resolutions
Assist customer in bill itemization with problem resolution
Promote and sell products and services
Process customer accounting issues and account adjustments
Teller September 2008-April 2012
RBC Bank Montgomery, Alabama
Processed night deposits and ATM transactions
Responsible for record retention and ensured banking procedures were properly processed
Managed cash flow process which included daily proof records
Human Resource Generalist March 2011 – March 2012
Mimik’s Salon and Spa Montgomery, Alabama
Recruited and interviewed professional and skilled employees for various salon positions
Handled employee relations issues on a daily basis
Budgeted salon’s monthly expenses and acquired a daily check and balance flow
Processed benefits and compensation packages
Customer Service Associate July 2002 – February 2011
Wal-Mart Montgomery, Alabama
Processed wire transfers, money orders, and assisted customers with returned merchandise
Grouped returns for departmental distribution
Maintained an accurate cash flow and balanced cash drawer
Assistant Manager January 2007 – October 2007
Dollar General Montgomery, Alabama
Provided excellent customer service
Handled all discrepancies with defective items that were returned to the store
Processed all cash transactions which included deposits, cashier loans and/or cashier drops (pick-ups)
Assisted in receiving merchandise and secured items to appropriate areas
Responsible for merchandising and inventory control
EDUCATION
Faulkner University, Montgomery, Alabama
Bachelor’s Degree, Human Resource Management Graduated May 2018
Robert E. Lee High School, Montgomery, Alabama
High School Diploma Graduated May 2003
PROFICIENCY SKILLS
Microsoft Power Point, Excel, and Outlook
Windows OS 7 and XP
Customer Service System
Mapping and GPS Data Tool
Utilities High Bill Analyzer: Usage and Weather Data Analysis
Meter Usage Data Tool
Engineering Work Order Tool
MEMBERSHIP AND ACTIVITIES
Alabama Power Service Organization
Youth Counselor at Pilgrim Rest Baptist Church
Volunteer for Montgomery Area Food Bank
**References available upon request**