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Customer Service Employee Relations

Montgomery, AL
October 21, 2018

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Akeia Lanae Hopkins

Ohio Drive • Plano, Texas ***93 • Phone: 334-***-****


To obtain a position to utilize my human resource and organizational skills that align with my work experience and career aspirations.


A self-motivated innovator with a record of exceptional customer service skills, advanced computer/typing skills, problem resolution, also possess leadership and excellent communication skills, and enjoys motivating and encouraging others.

Professional Experience

Customer Service Representative Sr. April 2012 - Present

Alabama Power Montgomery, Alabama

Analyzes and answer questions with the highest degree of courtesy and professionalism to resolve customer issues and concerns with one call resolution

Mentors new hires

Manage online requests for services and products via our online process

Handle several types of customer inquiries including high bill resolutions

Assist customer in bill itemization with problem resolution

Promote and sell products and services

Process customer accounting issues and account adjustments

Teller September 2008-April 2012

RBC Bank Montgomery, Alabama

Processed night deposits and ATM transactions

Responsible for record retention and ensured banking procedures were properly processed

Managed cash flow process which included daily proof records

Human Resource Generalist March 2011 – March 2012

Mimik’s Salon and Spa Montgomery, Alabama

Recruited and interviewed professional and skilled employees for various salon positions

Handled employee relations issues on a daily basis

Budgeted salon’s monthly expenses and acquired a daily check and balance flow

Processed benefits and compensation packages

Customer Service Associate July 2002 – February 2011

Wal-Mart Montgomery, Alabama

Processed wire transfers, money orders, and assisted customers with returned merchandise

Grouped returns for departmental distribution

Maintained an accurate cash flow and balanced cash drawer

Assistant Manager January 2007 – October 2007

Dollar General Montgomery, Alabama

Provided excellent customer service

Handled all discrepancies with defective items that were returned to the store

Processed all cash transactions which included deposits, cashier loans and/or cashier drops (pick-ups)

Assisted in receiving merchandise and secured items to appropriate areas

Responsible for merchandising and inventory control


Faulkner University, Montgomery, Alabama

Bachelor’s Degree, Human Resource Management Graduated May 2018

Robert E. Lee High School, Montgomery, Alabama

High School Diploma Graduated May 2003


Microsoft Power Point, Excel, and Outlook

Windows OS 7 and XP

Customer Service System

Mapping and GPS Data Tool

Utilities High Bill Analyzer: Usage and Weather Data Analysis

Meter Usage Data Tool

Engineering Work Order Tool


Alabama Power Service Organization

Youth Counselor at Pilgrim Rest Baptist Church

Volunteer for Montgomery Area Food Bank

**References available upon request**

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