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Manager Customer Care

San Diego, CA
October 20, 2018

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Zachary E. Liebman PharmD

**** ******* **. *** **

San Diego CA 92109



August 2010 to May 2014

D’Youville College School of Pharmacy, Buffalo, NY- Doctor of Pharmacy August 2006-May 2010

University at Buffalo, Buffalo, NY- B.S. Biomedical Science EXPERIENCE:

April 2014-Present

Pharmacy Manager CVS Health, San Diego, CA 92109

-Managed a team consisting of 18 employees, each of varying license ranging from technicians, interns to pharmacists. Successfully managed a team to fill 4000 prescriptions weekly. Worked with varying substance abuse clinics (rehab facilities) to establish a delivery service and managed care for sober living patients.

-Beyond managerial tasks I used my education and communication skills to effectively counsel patients on varying disease states.

-Organized multiple offsite vaccination clinics

-As Manager was able to revamp workflow strategies, effectively hire new employees while training them on customer care. Raised a struggling store that went through a merger to successfully help manage costs, payroll and increase script volume while maintaining patient care. I also worked extensively with the front store to advance sales by focusing on production selection and promotion. SKILLS:

-California licensed Pharmacist -Media trained

-Licensed immunizer -Extensive management training

-Naloxone NPI

-Public speaking skills


-available upon request

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