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Customer Service Manager

Texas City, TX
October 20, 2018

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Professional Summary


Work History


**** **** *** *, ***** City, Texas 77590 • 409-***-**** • Career Objective To obtain a position with a company that can utilize my strong supervisory & Organizational skills, which will allow me to excel within the company. Summary of Qualification Window XP & Office, ROS2000 program. All areas of office functions. Customer service, multi-task, PBX experience. Motivated and able to learn new Task quickly. Results oriented, a self-starter, with highly developed people skills. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

40 words Per Minute

billing, Budget, cash handling, Customer

service, English, filing, General Manager,

inventory, mail, payroll, PBX, Read, research,

Typing Speed

Credit card processing

Cash handling and management

Exceptional time management skills


Consistently meets sales goals

Customer expectations management


Active listening skills

Exceptional communication skills


Multi-line phone talent


Branch Manager, Mar 2010 to Mar 2018

Galveston County Tax Office – Galveston, Texas

Assist Branch Manager with daily close-outs, attendance, mail counts, Weekly cash count, and inventory.

Work independently in all offices.

Proficient in the ACT and RTS system.

Assist in Training new and seasonal employees in the RTS and ACT systems. Supportively directed a team of 10 or more Relationship Managers. Managed branch with an average daily deposits.


Personal Information


Led team of 10 or more staff.

Maintained friendly and professional customer interactions. Motivated staff to exceed quotas on a regular basis. Assessed employee performance and developed improvement plans. Met deadlines by proactively managing individual and team tasks. Resolved escalated customer issues in a timely manner. Engaged employees in business processes with positive motivational techniques. Guest Service Rep, 10/1997 to 01/2010

Fairfield Inn – Texas City, Texas

Customer service, check-in and check-out guest, cash handling, reservation, PBX operator working on a Fosse program.

General Manager, 10/1997 to 09/2008

Zogg Benefits Inc – Dallas, Texas

Hotel General Manager, daily reports, schedule employee's payroll, bank Deposits, weekly bill batch, filing, reservations, PBX, customer service, Check-ins and check-outs. Charge-back research and response.

Daily hotel Audits.

Manage Budget for hotel supplies and billing.

High School Diploma: 1991

Ball High School - Galveston, TX

Driver's License Class C- Standard Driver's License English- Excellent (Read Write Speak)

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