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Healthcare Management Professional

Las Vegas, Nevada, 89143, United States
October 17, 2018

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Health Services and Care professional that values employment longevity. Provides mentorship and professional development to staff and team members. Professional acknowledgements for meeting Joint Commission and National Committee for Quality Assurance excellence. Effectively leads teams up to 150 personnel. Business development, and project management expertise that include expansion of private cardiology practice to create a comprehensive cardiac care center, which increased profits from $50,000 to $1.5 million within 3 years.

Profit Growth and Development

Health and Clinical Services

Policy Implementation and Compliance

Change Management

Operations Management

Staff Development

Cross-Functional Leadership

Team Building

Customer Service

Schedule and Template Building

HEDIS Measures and Reporting

Accounts and Budget Management


ERP International LLC, (Nellis AFB) Laurel, MD

Health Services Administration 4/2016- current

Clinical Practices and Health Systems Specialist that works collaboratively with multiple departments within the military treatment facility at Nellis Air Force Base; creating new services and improving workflow processes to reduce healthcare services delivered in the local community to Department of Defense and Veterans Administration beneficiaries.

Project manager that ensured facility compliance with Air Force Initiative for complete specialty consult centralized point of contact policy.

Centralization initiative compliance increased from 15 clinics to 39 clinics within 4 months.

Created referral input tools that eliminate time consuming processes for referring providers, and reducing rejected referrals by 30% in 3 months.

Implemented safety measures, reducing delay in care by 15% through continuous updates and feedback regarding facility’s medical capabilities to the regional managed care service center.

Identified as a subject matter expert for impending comprehensive pediatric therapy center.

Subject matter expert utilizing Defense Health Agency-Care Point applications: DART, MHSPHP, DOD/VA, RMPMT, CHCS, ALHTA, and Genesis application.

Provide mentorship and training to clinical and administrative staff that decreased purchased care leakage, improved quality of care, and overall patient experience.

Provided recommendation for operations efficiency through the use of comprehensive data analysis, and inter-department collaboration to reduce overhead expenses by 18%.

Hospital Corporation of America Kansas City, MO

Practice Manager II 2015-2016

Multi location practice manager of Gastroenterology and Hepatology specialty, that consistently

exceeded monthly revenue target by a minimum of $100,000, while taking on project management of Hepatitis C treatment program. Program increased treatment approval of patients by 30%. Designed platform to establish new service to treat patients diagnosed with clostridium difficile colitis.

Reduced employee turnover rate by 20% through employee engagement, recognition programs, and recruitment efforts.

Established protocol and policy for Fecal Matter Transplant increasing services provided to area patients diagnosis with clostridium difficile colitis

Established comprehensive triage process, increasing access to care for community referrals, and re-hospitalization rates of high risk patients.

Johns Hopkins Community Physicians Baltimore, MD Practice Manager 2012-2015

Promoted from assistant practice manager to practice manager within 15 months by leading recruitment efforts that expanded Pediatric department from 1.5 to 4 full-time physicians. By ensuring employees have necessary tools and information to perform at a higher rate of efficiency, Gallup workplace engagement scores increased from 67% to 85% and employee call out rates decreased from 10 to 4 per month average. Assigned 4 additional departments (Family Practice, Cardiology, Rheumatology and Gastroenterology) within 9 months of promotion.

Increase profitability by 3% through creation and management of clinic budgets and establishing inventory par levels that maintain optimal operation efficiency and decreasing excessive or wasteful ordering.

Increased site revenues by 12% per fiscal year exceeding organizational goals by reducing the number of rejected insurance claims and use of thorough audit and billing correction processes

Increased patient access by 2% (1000 appointments per year) through creation and management of schedule templates of 10 primary care providers.

Improved workplace and patient satisfaction feedback by 7% by establishing new workflow standards that enabled reduced number of personnel to complete patient care request within two business days.

Successfully trained and supported 300 physicians and clinic support staff through new EMR transition and implementation.

US Army Fort Riley, KS

Clinical Operations Manager 2003-2011

Two term military veteran that transitioned 6 military hospitals in Iraq from Paper charts to defense system EMR. Volunteered for outreach missions that vaccinated hundreds of children in multiple Iraqi provinces. Recognized as an expert, and assigned to conduct monthly health plan (Tricare) briefings for military beneficiaries and their family members and assisted with eligibility verification and enrollment.

Achieved 0 screening errors of up to 1000 deploying personnel per day by managing operations of 25 deployment readiness stations with 150 assigned employees for 6 years.

Successfully transitioned 3 primary care centers into a medical home model in various locations on the installation and managed all clinical operations. Each location staffed 15 providers and 40 clinical and administrative staff.

Created plan model, spearheaded implementation, assigned essential staff, and maintained operations responsibilities for after-hours pediatric urgent care clinic.


Oklahoma City Cardiology Associates- Practice Manager 1999-2002

US Army- Clinical Operations Specialist 1989-1997


Colorado Technical University Colorado Springs, CO

Masters of Business Administration-Healthcare Management 2014

Colorado Technical University Colorado Springs, CO

Bachelors of Science-Health Services Administration, Cum Laude 2012

U.S. Army Medical Center and School Ft Sam Houston, TX

Associates of Science-Nursing 1997


American College of Healthcare Executives

Professional Association of Healthcare Office Managers

American Association of Healthcare Administration Management

National Association of Health Services Executives

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