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Manager Microsoft Office

Wake Forest, North Carolina, United States
October 17, 2018

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Scott J. Lewis

Wake Forest, NC ***** • 919-***-**** •

Quality Assurance Testing Specialist

Technically sophisticated professional with solid history of success in medical insurance and healthcare environments. Strong ability to manage projects from concept to completion ensuring on-time, on-budget, and on-target results. Demonstrated skills in helping develop and implement processes and procedures that enhance efficiencies.

Strategic Business Planning and Implementation / Project Management / User Training

Documentation / Troubleshooting and Issue Resolution / Microsoft Office Suite / Client Education

Process Documentation/Flow / Requirements Development / Results Analysis / Claims Processing


Test Director/Quality Center, Mainframe Databases, Proprietary Reporting, TSO/ISPF, Electronic Claims Submission, Eligibility Systems, Electronic Data Interchange, Mainframe Applications, Software/System Support/TSO / DB2 / Waterfall / Agile / Script Writing / SDLC


Resident Technician/Concierge (2017-Present) Altria Senior Living, Wake Forest, NC

Handle maintenance and cleaning of resident apartments in independent community. Assist residents with Stage 1 dementia with safe transfer and basic chores, etc. Help develop and ensure smooth processes.

Key Achievements:

Named Employee of the Month, October 2017.

Substitute Teacher (2016)

Envision Science Academy; North Forest Pines Elementary, Wake Forest, NC

Led diverse array of courses for 23-26 students in grades 1-12.

Key Achievements:

Taught exceptional students at charter school.

Encouraged students to think differently based on story analysis and working with each piece of data to design positive and negative scenarios.

Volunteer (2012-2015) Thales Academy-Wake Forest, NC

Served as chaperone for numerous field trips. Helped school with student lunch needs. Handled set up and tear down logistics at special events.

Senior WebIT Quality Assurance Specialist/Manager (2010-2012); Testing Specialist (2002-2012)

Cigna, Bloomfield, CT

Oversaw 12-person testing team in cross-functional initiatives. Attended business requirement and system design reviews. Reviewed business design documents to guarantee proper applications function, Tested business and technical aspects of e-commerce applications and systems interfaces. Collaborated with business partners to note test conditions. Partnered with various source system teams seeking appropriate test data. Created test plans, lists, and strategies, and data requirement documents. Analyzed and recorded system bugs and designed, entered, and introduced test scripts in Test Director/Quality Center. Tracked and communicated testing phase progress to project teams.

Key Achievements:

Led team to years of successful website implementations.

Helped construct key healthcare website by reviewing functional specifications, devising comprehensive test cases, conducting detailed testing, and discovering defects.

Connected business team to developers for nearly seamless implementations especially on launch day.

Participated in Functional/Acceptance/End-to-End/User Acceptance/and Business testing initiatives.

Additional Experience

Business Analyst, Medicare Division EDS, Hartford, CT

Business Analyst / Account Manager, Ingenix Division United HealthCare, New Haven, CT

IS Business Analyst, Medicare Division United HealthCare, Hartford, CT

IS Business Analyst, Uniprise Division – Reengineering United HealthCare, Hartford, CT

President Life's a Beach Tanning Salon, Avon, CT

Manager Hannoush Jewelers, Auburn, MA

Sales Associate Zales, Rutland, VT/Auburn, MA


Bachelor of Science in Marketing

Castleton State College, Castleton, VT

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