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Customer Service Sales

Chula Vista, CA
October 17, 2018

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**** ******** **** #**

Chula Vista, CA. *****

Home Phone 619-***-****

Cell Phone 619-***-****

Pamela Olaiz


Seeking a position as Revenue Management where extensive experience will be further developed & utilized in analytical data.

Well develop verbal and written communication skills. Have ability to analyze account relationships, and accomplish tasks independent of supervision to meet a predetermined quota & deadlines.

Detailed –oriented, efficient & organized professional with extensive experience in accounting. Able to process strong analytical & problem solving skills, with the ability to make well thought out decisions. Highly trustworthy, discreet & ethical. Resourceful in the completion of projects, effective at multi-tasking.

2007-Current Marriott-Marina San Diego, CA.

Manage up-sale room’s inventory.

Increase rooms revenue by up-selling rooms, & suites

Accommodating customer reservation needs

Keep inventory control CI/TY, MARSHA, PASSSKEY, GI Sheets.

Ensure & coordinate customers receive timely & accurate bills for both group master accounts, events, & Marina +500 accounts & Groups.

Responsible for submitting & monitoring direct bill request customer set up.

Perform bank audits, cash drops, bank deposits, money drops, discrepancies, shot/over banks, ticket audits for Concierge, General Cashier, & Marina department.

Submit vendor request & check request on a timely manner.

Assist daily reviews of group master bills for accuracy & Marina accounts. Review final group master bills & Marina acct bills & groups.

Manage inquiries regarding direct bill requests.

Set up, maintain, & manage collections of check guarantee service accounts.

Mail voucher invoices with supporting backup.

Responsible for Marina reconcile account.

Responsible for month end clearing account.

Ensured compliance with accounting deadlines.

Report on variances in quarterly ticket audits & bank audits, & Marina slip deposits.

Outbound & Inbound calls

Collections over 466 + accounts

Record keeping, data entry, pull reports, reconcile accounts, excell spread sheets.

2004-2007 Hyatt San Diego, CA.

Corporate Management-Accounting

Ensure all bank audits completed on a timely manner.

Balance vault.

Process all banking transactions on a timely manner.

Work closely with Assistant Controller & reconcile banking accounts.

Assist Account Receivable department with group master billing, customer service, problem solving issues, & get MOP for both transient & group master accounts.

Assist Payroll department processing employee checks.

Assist Account Payable department with vendor & check request.

Perform Night Audit duties.

Cross train with GM, sales & marketing, banquets, H.R., & group housing.

2005-2007 Acushield-Mi Nuevo Futuro San Diego, CA.

Financial Consultant-Sales

Increase sales ratio, develop a pipeline, take incoming calls and do 100+ outbound calls.

Make sure all contracts have proper documents and get processed on a timely manner.

Follow up with clients and prospects calls.

Work closely with the underwriting department.

Administrative Asst. for Corporate Office for 4 different comp. at once. Responsible of any incoming calls, made sure to follow up any correspondence, prepared daily activities, maintain appointments, processed banking transactions in a timely manner including petty cash, Re-organized all Acct's payable and acct's rec. open and closed files for 4 various companies (Otay Mesa, SD Cold, Harborside, & Central California). Helped accounting dep. with month end billing, bank reconciliation, verified all wires were processed in a timely manner to the proper account. Verified purchased orders for acct's payable.


2003-current San Diego Port/Harborside San Diego, CA.

Assistant Administrator

Performed general office duties & administrative tasks.

.Complete banking transactions at a timely manner.

Do the billing for month ending.

Cover Accounts Receivable.

Managed the internal & external mail functions.

Provide telephone support.

Scheduled client & inspection appointments & maintained up-to-date confidential client files.

2001-2003 Union Bank Of California San Diego, CA.

Financial Service Specialist

Sell new and existing customer multiple account relationships by identifying customer’s financial needs.

Make outbound telecommuting calls to consumer and merchants in the immediate neighborhood. Interview consumer loan applicants.

Provide general information to consumers concerning consumer loans. Review consumer loan applications.

1997-2001 Union Bank Of California San Diego, CA.

Customer Service Specialist

Focus on leadership and quality service through the exercise of good judgment and discretion in completing daily tasks, interaction with customers, schedule of work assignments, and cross training of tellers.

Initiate varied branch operational duties as required and managing risk and responsibility for negotiable items.

Able to demonstrate a high level of proficiency in each of the key performance activities: Quality Service, Productivity, and Risk Management.


2001 Southwestern College Chula Vista, CA.

Associates in Business Finance

B.A. Hospitality And Tourism Management Emphasis Hotels

Enrolled certified in Smith Travel Research known as the CHIA: Certification in Hotel Industry Analytics (fall 2017) SDSU

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