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Customer Service Sales

Prattville, AL
October 17, 2018

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Denise Munroe

*** * *** ****** *** A

Prattville, AL 36067


*** / H: 334-***-****

*** * *** ******, **********, AL 36067


Generalist with progressive experience managing employee benefits and compliance

Employee hiring & on-boarding

Performance management and processes

Li-censure tracking and HR records

Dependable and organized team player

Ability to communicate efficiently

Skilled at building relationships with employees across all levels of an organization

Proficient with applicant tracking and benefit management

Results-oriented, strategic sales professional with 30 years in the HR/Benefits industry.

Self-motivated and dependable while achieving high performance with minimal supervision.



File/records maintenance

Training and development

Microsoft Office

Financial records and processing

Excellent communication

Positive learning process

Computer proficient

Quick learner

Time management skills


Reports generation and analysis

Weekly Payroll

Accounts Payable/Receivable

Computer Literate

Multi-Task Management

Creative Problem Solving

Domestic and International



Personnel Coordinator / Wal-mart - Wetumpka, AL 02/2017 - Current

Assisted customer service with inbound and outbound calls regarding all HR inquiries, selected and interviewed candidates for all available positions, generated employee tracking reports each month, conducted telephone and onsite exit interviews for all employees, tracked programs closely to assess effectiveness and make proactive changes to meet changing demands, managed communication regarding employee orientation and open enrollment for benefits, organized employee schedules, department phone lists and business card orders, worked on FMLA and workers' compensation claims and benefits, worked with department managers to assess needs, answered employee questions during the entrance and exit interview processes, resolved personnel issues regarding human resources matters needing clarification, submissions and corrections, offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals, drafted department-specific employee announcements, helped training and development staff with all aspects of training coordination, maintained compliance with all local, state and federal laws, as well as established organizational standards, explained human resources policies and procedures to all employees, managed over 366 personnel files according to policy and federal and state law and regulations.

Retail Store Manager / United Food and Fuel - Montgomery, AL 03/2014 - 02/2017

Supervised and trained a team of 10 while improving store sales over 100%, processed shipments and maintained and organized stock shelves, managed day-to-day operations for the Montgomery store with up to $100,000 in monthly sales, oversaw daily cash register operations and cash management, contributed to merchandising ideas at team sale meetings, coordinated sales reports, reconciled accounts and made bank deposits, oversaw inventory tracking, management and physical inventory counts, completed weekly schedules according to payroll policies, trained staff to deliver outstanding customer service, created and delivered weekly schedule assignments to staff members in a timely manner, participated in motivation and monthly manager meetings, maintained a friendly and professional demeanor while interacting with customers, built a loyal customer base by delivering excellent service and ensuring that in-demand products were available, interviewed, hired, supervised and trained 15 employees, updated store pricing, signage and merchandising based on current promotions, addressed and corrected sales staff communication issues in a tactful and effective manner, delegated work to employees based on shift requirements, individual strengths and unique training, kept an eye on building premises for loss prevention and security purposes, directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts, ensured visually appealing and effective displays for the entire store, managed sales, reconciled cash and made bank deposits while performing store opening and closing duties, maintained daily record of all transactions, managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Day Care Teacher / Deedee Daycare - Marbury, AL 02/2013 - 02/2014

Led reading classes for preschool-aged children, planned and implemented educational programs for 12 children, communicated with children's parents and guardians about daily activities, behaviors and problems, completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers, upheld all CPR and Alabama regulated certifications, disciplined children and recommended other measures to correct behavior, offered stimulating curriculum that accommodated all learning styles, created and implemented a developmentally appropriate curriculum, offered detailed daily reports that outlined each child's activities, carefully monitored children's play activities, incorporated music and art activities to encourage creativity and expression, employed a variety of materials for children to explore and manipulate in learning activities and imaginative play, encouraged early literacy through read-aloud time and alphabet games.

Administrative Assistant / Autauga Health Department - Prattville, AL 01/2011 - 02/2013

Managed clerical needs of company employees, including copying, faxing and file management, managed medical supply inventory, insurance records, patient charts and company files using online tracking system, received and distributed faxes and mail in a timely manner, coordinated admission processes and prepared medical records and agreement packets, communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays, handled and processed confidential patient information, responded to telephone inquiries from clients, vendors and the public, planned meetings and prepared conference rooms, created weekly and monthly reports and presentations, maintained all office files, both electronically and through hard copies, walked visitors to personnel and meeting locations, wrote reports and correspondence from dictation and handwritten notes, organized files, developed spreadsheets, faxed reports and scanned documents, scheduled and confirmed appointments for entire management team.


University of Phoenix - Phoenix, AZ, USA 2013

Associate of Science: Business Management

Adult Education - Prattville, AL, United States 2011


Adult Education - Gillingham, United Kingdom 2002

Certification: RSA Clait - computers

Word Processing






Catford County Girls School - Catford, United Kingdom 1980

O levels and GCSE:

O level

English Language

English Literature


History Math

Geography Home Economics

Needlework Social Science

French German

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