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Software Active Directory

Fort Worth, Texas, United States
October 17, 2018

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Roy H. Kimble

Fort Worth, TX 817-***-****

Skilled IT professional seeking a Technical Support position with a company where my education and my work experience will be of value to the organization as well as for personal growth and professional advancement.

Technical Qualifications and Skills


Printer peripherals

Ricoh MP-C6000 Multi-functional Printer

Hewlett Packard LaserJet printers

Dell OptiPlex GX620 Desktop

HP Elite book, Laptops

Optiplex745, 755 & Dell Vostro workstations

Dell Latitude laptops, Inspiron 1525, 1545

Blackberry Smartphones, I-Phones

Mckesson Display Screens


Windows 98, 2000, XP, Vista & Windows 7 Enterprise.,Windows10

M/S Exchange 5.5, Outlook 2003, 2007, 2010,

M/S Office 2003, 2007, 2010 & 2013 Office 365

Active Directory

Blackberry Enterprise Server

I-phone and MAC support

VPN, Remote Assistance, Remote Desktop Console.

Citrix, Xendesktop, Xenapp & VDI .

Remedy Ticketing system, Labtech ticketing system, Salesforce ticketing system.

McAfee Encryption and Virus Scan software, TrendMicro Virus software, Win magic Encryption

Avaya Phone System

Transferable skills

Ability to solve problems efficiently and in a timely manager

Strong verbal and personal communication skills

Tolerant and flexible, adjust to different situations

Strong Customer Care Abilities

Related Experience

Service Desk/Desktop Engineer

Cook Children’s Health Care Systems, Ft. Worth, TX 9/2011- *

Providing Desktop Support\Deskside Support for the Hospital as well as Satellite Clinic locations including responsibilities for Tier 1 and Tier 2 phone-based software & hardware.

Enter calls or requested data into the tracking system.

Diagnose and resolve incident by using documented procedures and checklists.

Provide technical advice and guidance to customers using hardware and software programs.

Diagnose and resolve network connectivity issues.

Troubleshoot and restore routine technical services and equipment problems by analyzing, identifying and diagnosing faults and symptoms by using established processes and procedures.

Conduct customer/user satisfaction call-backs and close all resolved issues.

Roy H. Kimble

Helpdesk Technician

Leprechaun HCC Management, Ft. Worth, TX 2/2008-7/2011

Labtech Ticket System

Windows XP, Windows 7

McAfee encryption for laptops and virus scan software

Avaya Phone System Management (create, swap and new phone setup)

Exchange mail account creation

M/S Communicator 2007 r2

Supported/resolved hardware and software issues

VPN, remote access issues

Blackberry Enterprise issues

I-phone and MAC support

Outlook/Exchange support

Active Directory support

Citrix support

Support remote scanner technicians in the field and work at home nurses with hardware/software, remote access and connectivity issues

Helpdesk Technician Analyst

Hanson Building Materials America, Irving, TX 7/2007-12/2008

Supported job construction sites with related computer issues

Magic/BMC tracking software, Solar winds Network monitoring software

Supported and resolved hardware/software issues, outlook, Active Directory, Citrix

3rd party software, VPN/Remote access, Blackberry/Enterprise

Worked closely with AT&T technicians to get sites up when network connectivity issues occurred

Helpdesk Technical Analyst

AIG Technologies, Ft. Worth, TX 2/2004-7/2007

Supported and resolved hardware/software issues

VPN, Remote access, Blackberry, outlook support, desktop and laptop

Worked with Remedy call tracking software

Hardware support of numerous types of PC’s (IBM/Dell)

Additional Experience

Customer Service Supervisor of Online Hotel Bookings-Crossroads Customer Solutions, Mansfield, TX

Various positions- RadioShack Corporation- Ft. Worth, TX


Southwest High School-Ft. Worth, TX- Diploma

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