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Customer Service Manager

Charlotte, NC
12 and up
October 17, 2018

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Ana Salazar-Chaves

**** ********* **, *** *

Charlotte, NC, 28212

Phone number: 704-***-****


Accomplished professional in both accounting and human resources disciplines.

Skills include the following:

Nine years’ accounting experience

Experience in Customer Service

Strong organizational skills

Proficient in Spanish and English

Human resource management

Experience in people management

Computer skills (MS Office)

Highly motivated, efficient, multi-tasker


Bachelor’s Degree in Business Administration with Emphasis in Accounting

January 2006 – December 2008

San Jose University, Costa Rica, Alajuela, San Carlos, Ciudad Quesada


Tabacon Thermal Resort & SPA San Carlos, Costa Rica

Human Resources Assistant Manager 2008 - 2016

Managed payroll of this 300+ employee entity

Managed employee records including but not limited to vacations, sick leave, disability

Employees training planning.

Managed and communicated all company policies and procedures pertaining to different positions in the hotel

Handled a variety of personnel related administrative tasks and provided clerical support to the recruitment and employee capacity colleagues

Accountant 1998 - 2007

Verified and posted details of business transactions, such as funds received and disbursed

Assisted in the generation of various financial reports

Generated vouchers, invoices, checks, account statements, reports, and other records

Reconciled bank statements

Maintained proper documentation of invoices and checks, and substantiating business transactions

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