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Manager Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
$1 500
Posted:
October 17, 2018

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Resume:

** ****** ****

P O Southerton

Harare

Zimbabwe

077*******

ac7eq6@r.postjobfree.com

JUDITH KASEKE

OBJECTIVE

To work and share my experience and be able to use the opportunity to learn new skills.

SKILLS & ABILITIES

Demonstrated talent in recruiting, hiring and training staff mentoring and leadership skills.

Exceptional performance record having held management positions in four casinos in Zimbabwe with 25 years’ experience in the gaming industry.

Excellent in administrative management.

EXPERIENCE

CASINO MANAGER- CASINO ROYALE BULAWAYO ZIMBABWE

January 2018 - to March 2018

Hired and trained dealers Texas Holdem poker and American roulette

CASINO MANAGER- AFRICAN SUN CASINO KINGDOM HOTEL VICTORIA FALLS ZIMBABWE

January 2015 – February 2016

Planned and presented budgets to the directors

Drafted and reviewed Profit and Loss, roulette, and blackjack and slots retention, payroll cost to turnover.

Recruited and trained new recruits.

Coordinated 2 promotions events to attract guests to the casino

CASINO MANAGER- AFRICAN SUN CASINO BULAWAYO ZIMBABWE

January 2011 – December 2014

Planned and presented budgets to the directors

Recruited and trained new staff.

Coordinated 3 promotions each year and successfully.

CASINO TRAINING MANAGER- AFRICAN SUN CASINO ZIMBABWE

December 2008 – December 2010

Recruited and trained new staff for all the 5 Units.

Appraised staff and ran refresher courses every quarter and recommended promotions.

Reviewed and amended the casino Standard Operating Procedures.

CASINO MANAGER- BEITBRIDGE CASINO, BEITBRIDGE ZIMBABWE

January 2004 – November 2008

Planned and presented budgets to the director.

Recruited and trained new staff.

Explained house rules, such as game rules and betting limits to patrons.

Resolved guest complaints quickly, effectively and tactfully.

CASINO MANAGER- SOUTHERN LEISURE VICTORIA FALLS ZIMBABWE

January 2000 – December 2003

Recruited and trained staff for the new casino.

Resolved guest complaints quickly, effectively and tactfully.

Coordinated New Year and Christmas giveaways each year.

PIT BOSS/CASHIER- LEOPARD ROCK CASINO VUMBA ZIMBABWE

December 1994 – December 1999

Handled dealer schedules,shift changes and personal time off,

Prepared all shift paperwork, run hourly table counts like guest and tables win/loss.

Conducted floor supervision, game protection, performed refresher courses for staff.

Resolved guest complaints quickly, effectively and tactfully.

Completed and verified all paperwork timeously.

SENIOR INSPECTOR/DEALER- ZIMBABWE SUN CASINOS HARARE ZIMBABWE

November 1989 – October 1994

Dealt roulette and blackjack games ensured that wagers are carried out properly and bets are handled in accordance to house rules.

Observed all games, players and dealers to ensure accuracy of games and to ensure game protection.

Provided top level customer service by answering questions and resolving disputes.

EDUCATION

TEFLEN TRAINING COLLEGE – TEFL-TESOL MASTER 150 HOUR COURSE

November 2016 – June 2017

Components:

Teaching English

English Grammar for EFL teachers

Language learning skills

Lesson planning

Teaching fluency and sub-skills

Classroom materials

ESP and classroom management

EFL teachers and their classrooms

CERTIFICATE IN MANAGEMENT – MANDEL TRAINING SCHOOL HARARE

October 2013 - February 2014

Grooming and etiquette

Financial accounting for managers

Marketing fundamentals

Research methods

Corporate governance

Human resources management and IR

Effective business communication

Emotional intelligence

Personal brand enhancement

Management accounting

Procurement management

Strategic business management

Operations management

Organizational development and change

ACE CERTIFICATE “CITY AND GUILDS ACCESS CERTIFICATE IN ENGLISH LANGUAGE TEACHING’– SPECISS COLLEGE HARARE

January 2005 - April 2005

Obtained ACE certificate and taught English to Speakers of other languages for six months.

CITY AND GUILDS DIPLOMA IN SOFTWARE APPLICATION SPECISS COLLEGE HARARE

February 1998-March 1999

Project – developing and implementing systems

Advanced Word processing

Advanced spreadsheet methods(7235)

Advanced database methods(7235)

Business communications and information technology systems in organisations.

GEC O LEVEL CERTIFICATE MUFAKOSE HIGH SCHOOL HARARE

January 1979-December 1982

Obtained passes in:

English language

English literature

History

Mathematics

Biology

Shona

Geography

COMMUNICATION

Dedicated team player, passionate, can work and remain poised under pressure.

Self-motivated and able to lead others, a team player.

LEADERSHIP

Excellent at problem-solving, decision-making, planning, delegation, communication, and time management.

REFERENCES

DEREK KUNG

HOTEL GENERAL MANAGER

+2631344275-9

PETER LEONDIOS

CASINO ROYALE

BULAWAYO

071*******



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