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Customer Service Supply Chain Logistics Letters of Credit

Leatherhead, England, United Kingdom
October 17, 2018

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Joy Vincent Odiase

* ********* *****, **********, ****** SM6 8QH

Tel: 074**-******


An experienced, skilled, adaptable and highly resourceful Logistics and Supply Chain Analyst/Co-ordinator with a proven track record of planning and monitoring global supply chain operations.

Financially astute and commercially aware with the ability to deliver results ahead of organisational goals and targets, within highly challenging environments, to stringent time-scale and budgetary requirements.

Highly organised and pro-active, delivering measurable improvements in value, productivity and efficiency of service delivery whilst increasing customer satisfaction within challenging budgetary constraints.


Exceeded team target selling and processing 7 Billion Visual Security Tags in 6 years

Dedication to customer service and support rewarded with the achievement of 2 awards

Proactively analysing potential risks and threats in order to plan for service continuity

Advising & assisting internal stakeholders in the resolution of distribution issues & problems

Integral member of logistics and trade team, establishing processes to support growth


Logistics Management

Experienced in managing transport & logistics processes nationally and internationally

Highly experienced in implementation and application of planning and monitoring systems

Calculating potential risks in order to formulate and implement contingency & continuity plans

Evaluated & assessed supplier performance to monitor service delivery against contract SLAs

Operations Management

Monitoring quality of performance to ensure compliance with policy, standards and regulation

Experienced in sea, air, road/rail transport industry equipment profiles & infrastructure provision

Collating, analysing and evaluating performance KPIs to monitor operational performance

Relationship Management

Liaising between company, 3rd party providers and clients to deliver a cohesive service

Championing the achievement of ‘World Class’ standards of customer service & support

Analysing training needs requirements in order to create and deliver appropriate programs

Managing working relationships with internal and external partners, clients & stakeholders

Organisation and Administration

Proven ability to create, implement, develop & manage administrative systems & processes

Proven ability to communicate effectively at all levels across all media and platforms


Sep 2010 – Jun 2018


Tyco Integrated Fire & Security

Responsible for the supply of technical Security Alarm Tags for major international clients

Managing shipping processes including preparation of accurate shipping documentation

Leadership, supervision, management and control of a highly motivated team of staff

Liaising with clients, third party service providers, warehouses and agents

Preparing monthly, quarterly & annual progress reports for presentation at management level

Coordinating logistics processes to ensure efficient deliveries within agreed time scales

Monitoring & analysing logistic Key Performance Indicators nationally and internationally

Troubleshooting operational problems & issues to identify & implement effective solutions

Liaised with banks and customers for advice of L/C's from buyer

Checked workability of L/C's from buyer and also advising buyer on necessary amendments to be made on L/C’s.

Scrutinising, analysing and evaluating order entries and approving orders from 3rd parties

Coordinating accounting & order billing functions to create financial/statistical data & reports

Managing & maintaining inventory systems including stock check, control and reconciliation

2007 – 2010: Adjusting to a new country, Learning a new language and Parental leave

Nov 2003 - Sep 2006


First City Group

Responsible for managing bank’s delivery of products & services to customer requirements

Advising/Confirming/Amending/Accepting/Paying Letters of Credit

Payment of reimbursement undertakings

1st and 2nd checking of documentary presentations

Advising discrepancy of documentary presentations to presenter and issuing bank

Co-coordinating administrative systems and processes for money market transactions

Documenting loans, bankers’ acceptance, investment in treasury bills & commercial papers

Formal monthly liaison on processed transactions with the financial control department

Preparation & presentation of a range of contract documentation of customer transactions


International Trade

Export/Import Regulations

Customer Services

Team Building

Coaching & Mentoring

Relationship Management

Sales & Purchase Orders

Knowledge of L/Cs

Supply Chain


Time Management

Process Improvement


Highly numerate and Analytical

Good verbal/written communication skills

Continuing development of knowledge of UCP600, URC522, URR725 and ISBP



Diploma on International Trade, Transportation & Logistics

Certificate on Introduction to International Trade & eBusiness

Certificate - Advanced Access Data Base 2007

HND Accountancy (Upper Credit)

Institute of Management – Associate Member

Institute of Credit & Risk Management - Associate Member


Full Clean Driving Licence

Languages: English, Spanish

Excellent references available on request

Joy Vincent Odiase

Contact this candidate