Organized, versatile and reliable administrative assistant with 15 years’ experience who excels in prioritizing, multi-tasking, and customer relations. Administered support for multi-level management including the ability to oversee projects. My interpersonal skills achieve strong customer service in a high paced environment.
Multi line phone
Attention to detail
Microsoft Office, Word, Excel
HEARTLAND EXPRESS * North Liberty, IA * 5/2017 – Current
Account Receivable / Collections
Manage 120+ (up to $4M) accounts keeping them current to contractual terms with a professional and courteous manner
Research billing to validate charges, credits or rebills and composed balance due invoices and collect payment
Worked closely with the CSR’s, sales team and management on non-responsive customers or key issues
Assisted in answering, as well as, dispatching local and international calls using multi-line phone system
HOBBY LOBBY INC. * Greenville, S C * 12/2013 – 05/2017
Department Head of Home Décor/ Office Asst.
Correspond with multi- level management keeping in house managers abreast of any valuable information.
Balance daily monies for change drawer, cash register’s, store safe while preparing accurate change order and deposits.
Professional customer service on multiple levels resulting in happy repeat customers specifically requesting my assistance.
Manage largest department alone (in a $7.2 million store) when most require up to three, saving the company in payroll dollars.
Weekly ordering of merchandise throughout the store and assisting other team members.
Design and maintain 38 merchandise tables, 32 108 displays and 16+ aisles of a special grouping making them visually pleasing, creating higher sales.
Design seasonal displays assist team members with stocking seasonal merchandise keeping it full for customer’s shopping pleasure.
Coordinated disbursement of weekly freight, stock merchandise quickly and efficiently within a nine-hour shift saving the company money.
Oversee employee’s progress achieving a quality yet efficient recovery while closing, saving the company money
NEFF RENTAL, LLC * Greer, SC * 8/2010 – 1/2012
Administrative, human resource support to corporate, regional office and other branches
Prioritized multi-line phones, mail, office supply orders, fax and handling of contracts
Liaison between customers and sales team regarding aspects of their accounts
Process payroll for 17 employees
Manage collection accounts bringing the branch into top 10 of 60 locations.
Oversaw accounts receivables and payment documentation
Thoroughly process applications and determine to open an account
Customer’s purchase orders for processing of payments
Manage daily deposits, petty cash, credit card balances and reports
Assisted in customer billing
Manage proof of proper rental insurance policies for customers
Manage business and customer references
3235 Breyer St. S.W. Unit B Cedar Rapids, IA 52404 C: 319-***-**** email@example.com
TUFFY AUTO SERVICE * Cedar Rapids, IA * 3/2008 – 5/2009 Administrative Assistant
Administrative and Human Resource support for six Tuffy Auto Service locations
Handle multi-line phones, mail, order office supplies, fax and file contracts
Office administrative duties
Reconcile daily financials
Process fleet and collection account receivables
Responsible for daily monies and deposits
Process fleet account billing statements
Manage collections for delinquent accounts and achieved a reduction of 95%
Audit both customer and fleet invoices keeping customer records accurate and up to date
Audit and process vender invoices/ statements
Submit all daily, monthly & year to date financial stats
Evaluate and regain previously lost fleet accounts
AEGON USA/TRANSAMERICA* Cedar Rapids, IA * 11/2006 – 3/2008
New Business Representative II
Approving insurance plans, face amounts, policy ownership and beneficiaries
Review each policy for accuracy of all data, prepare for scripting and issuing of policies
Work as a team with producers, agents, case managers, underwriters and contract & licensing to prepare client information
Verify all requirements, apply bank account information and money on each case to place policy in force
Validate policy forms per approved plan and meeting compliance requirements for each state
Data entry of applications into mainframe accurately, properly index and code application documents, create
icons and attach specific documents for each department to process
EXPRESS PERSONNEL SERVICES * Cedar Rapids, IA * 03/1998 - 12/1999 & 02/2004 - 11/2006
HR & Staffing Professional/Supervisor
Positions held: Front Desk Coordinator, Personnel Supervisor & Recruiter, HR & Staffing Professional/Supervisor
Executive administration and correspondence
Managed business trade show booths at local colleges & large coliseum for the entire state
Administered and executed recruiting efforts increasing our qualified, skilled associates
Educate & assist clients with human resource solutions, co-employment issues and develop strategic staffing plans
Present proposals to potential client customers and interact with management for accurate order processing
Acquire new client accounts in three counties along with keeping strong relations with existing customers
Lead and train five inner office personnel
Process payroll & bonuses for associates
Workers compensation claims and unemployment
Screen, interview, hire, manage and motivate associates
Manage client accounts
Additional Administrative Experience:
Chiropractic Assistant /Administrative Assistant * Collins Road Chiropractic * 12/1999 – 12/2003
Receptionist/Medical Records * Pediatric Center, PC * 2/1992 – 1/1996