Sign in

Administrative Assistant Customer Service

Cedar Rapids, IA
October 17, 2018

Contact this candidate


Laura Schoon

**** ****** **. *.*. Unit B Cedar Rapids, IA 52404 C: 319-***-****

Career Summary:

Organized, versatile and reliable administrative assistant with 15 years’ experience who excels in prioritizing, multi-tasking, and customer relations. Administered support for multi-level management including the ability to oversee projects. My interpersonal skills achieve strong customer service in a high paced environment.

Additional Skills:

Accounts Receivable

Multi line phone

Management support

Problem solving


Time management




Attention to detail

Microsoft Office, Word, Excel


Professional Experience:

HEARTLAND EXPRESS * North Liberty, IA * 5/2017 – Current

Account Receivable / Collections

Manage 120+ (up to $4M) accounts keeping them current to contractual terms with a professional and courteous manner

Research billing to validate charges, credits or rebills and composed balance due invoices and collect payment

Worked closely with the CSR’s, sales team and management on non-responsive customers or key issues

Assisted in answering, as well as, dispatching local and international calls using multi-line phone system

HOBBY LOBBY INC. * Greenville, S C * 12/2013 – 05/2017

Department Head of Home Décor/ Office Asst.

Correspond with multi- level management keeping in house managers abreast of any valuable information.

Balance daily monies for change drawer, cash register’s, store safe while preparing accurate change order and deposits.

Professional customer service on multiple levels resulting in happy repeat customers specifically requesting my assistance.

Manage largest department alone (in a $7.2 million store) when most require up to three, saving the company in payroll dollars.

Weekly ordering of merchandise throughout the store and assisting other team members.

Design and maintain 38 merchandise tables, 32 108 displays and 16+ aisles of a special grouping making them visually pleasing, creating higher sales.

Design seasonal displays assist team members with stocking seasonal merchandise keeping it full for customer’s shopping pleasure.

Coordinated disbursement of weekly freight, stock merchandise quickly and efficiently within a nine-hour shift saving the company money.

Oversee employee’s progress achieving a quality yet efficient recovery while closing, saving the company money

NEFF RENTAL, LLC * Greer, SC * 8/2010 – 1/2012

Branch Administrator

Administrative, human resource support to corporate, regional office and other branches

Prioritized multi-line phones, mail, office supply orders, fax and handling of contracts

Liaison between customers and sales team regarding aspects of their accounts

Process payroll for 17 employees

Manage collection accounts bringing the branch into top 10 of 60 locations.

Oversaw accounts receivables and payment documentation

Thoroughly process applications and determine to open an account

Customer’s purchase orders for processing of payments

Manage daily deposits, petty cash, credit card balances and reports

Assisted in customer billing

Manage proof of proper rental insurance policies for customers

Manage business and customer references

Laura Schoon

3235 Breyer St. S.W. Unit B Cedar Rapids, IA 52404 C: 319-***-****

TUFFY AUTO SERVICE * Cedar Rapids, IA * 3/2008 – 5/2009 Administrative Assistant

Administrative and Human Resource support for six Tuffy Auto Service locations

Handle multi-line phones, mail, order office supplies, fax and file contracts

Office administrative duties

Reconcile daily financials

Process fleet and collection account receivables

Responsible for daily monies and deposits

Process fleet account billing statements

Manage collections for delinquent accounts and achieved a reduction of 95%

Audit both customer and fleet invoices keeping customer records accurate and up to date

Audit and process vender invoices/ statements

Submit all daily, monthly & year to date financial stats

Evaluate and regain previously lost fleet accounts

AEGON USA/TRANSAMERICA* Cedar Rapids, IA * 11/2006 – 3/2008

New Business Representative II

Approving insurance plans, face amounts, policy ownership and beneficiaries

Review each policy for accuracy of all data, prepare for scripting and issuing of policies

Work as a team with producers, agents, case managers, underwriters and contract & licensing to prepare client information

Verify all requirements, apply bank account information and money on each case to place policy in force

Validate policy forms per approved plan and meeting compliance requirements for each state

Data entry of applications into mainframe accurately, properly index and code application documents, create

icons and attach specific documents for each department to process

EXPRESS PERSONNEL SERVICES * Cedar Rapids, IA * 03/1998 - 12/1999 & 02/2004 - 11/2006

HR & Staffing Professional/Supervisor

Positions held: Front Desk Coordinator, Personnel Supervisor & Recruiter, HR & Staffing Professional/Supervisor

Executive administration and correspondence

Managed business trade show booths at local colleges & large coliseum for the entire state

Administered and executed recruiting efforts increasing our qualified, skilled associates

Educate & assist clients with human resource solutions, co-employment issues and develop strategic staffing plans

Present proposals to potential client customers and interact with management for accurate order processing

Acquire new client accounts in three counties along with keeping strong relations with existing customers

Lead and train five inner office personnel

Process payroll & bonuses for associates

Workers compensation claims and unemployment

Screen, interview, hire, manage and motivate associates

Manage client accounts

Additional Administrative Experience:

Chiropractic Assistant /Administrative Assistant * Collins Road Chiropractic * 12/1999 – 12/2003

Receptionist/Medical Records * Pediatric Center, PC * 2/1992 – 1/1996

Contact this candidate