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Human Resources Customer Service

Albuquerque, NM
October 16, 2018

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Cell: 505-***-****

Human Resources Consultant

HR & EOD Consultant with over 10 years of experience managing employee relations and special projects at the senior management level. In a fast paced university environment excels at multi-tasking, and completing required goals with given time constraints. Serve as primary point of contact between management, personnel, clients and vendors. Proficiency in verbal and written communication skills combined with excellent organizational ability. Superior customer service and computer skills with UNM Jobs, applicant tracking, HR/Payroll, MS Word, Excel, Outlook, and PowerPoint. EDUCATION

M.B.A. (Masters Business Administration), Completed at Appalachian State University, Boone, NC Concentrations: Human Resources Management, Business and Marketing, B.S. Media Production, Completed at Ferris State University, Big Rapids, MI Concentration: Television Production, Marketing, Writing for Television/Radio, Public Relations EMPLOYMENT HISTORY

University of New Mexico, Hiring Coordinator/Admin Supervisor, Albuquerque, NM 2015 - Present University of New Mexico, Senior Academic Advisor, Albuquerque, NM 2014 - 2015 Carrington College, Student Services Consultant, Albuquerque, NM 2013 - 2014 University of Phoenix, Human Resources Instructor, Stuttgart, Germany 2009 - 2012 HR Consultant, Stuttgart, Germany 2001 - 2010


Human Resources Management

Presently performing all duties of the Administrative Supervisor and providing HR Support.

Create job postings using the applicant tracking system in UNM Jobs.

Source and identify candidates for hire from UNM Jobs and schedule interviews.

Complete hiring proposal, equity grid, summary of hire to prepare offer letter.

Conduct interviews and reference checks for selected candidates.

Disperse candidates, update candidate status in UNM Jobs.

Train, evaluate and monitor admin and work study student performance.

Conduct new hire orientations and to create a productive work environment.

Utilized HR Reports, excel and statistical data to measure effective performance benchmarks.

Research current trends in the changing environment of human resources.

Participate in administrative decision making, dept. policy procedure development, and implementation.

Develop new systems to improve management training of administrative work flow processes.

Lead department initiatives and projects to streamline delivery of services.

Develop and processs monthly and biweekly reports using various databases. Faculty & Student Services

Provided integrated academic advisement and consultation in a university setting.

Participated in campus management team meetings and regularly attend all campus meetings.

Utilized social networks and content management systems.

Prepared program evaluations and completed applications using TK20 Assessment software.

Developed academic plans and class schedules.

Analyzed applications, transfer evaluations, and transcripts for entry and exit from university. PENNY BELANGER


Cell: 505-***-****


Public Relations & Marketing

Networked with businesses, and school administrators to promote career programs such as Upward Bound.

Prepared written correspondence, speeches and training materials for instruction and presentations.

Coordinated career development and employment skills training workshops.

Utilized video expertise to market programs which decreased external marketing production costs.

Coordinated various fundraising campaign projects, identified donors and set-up phone banks.

Developed PowerPoint presentations for employee orientations and administrative updates.

Acted as a liaison and represented organizations at assigned meetings, events, on committees and boards.

Designed bulletins, brochures, flyers, and radio and television ads. INDUSTRY TRAINING & CERTIFICATIONS

2018, UNM SHRM/SPHR Exam Prep., Anderson School of Management

2018, UNM U-Lead Leadership, “Adapting to Differences and Moving Forward”

2016, UNM Management Training Certification, UNM Human Resources Office. Training topics include: FLSA/Labor Relations, Leaves, Workers Comp, Impairment Policy, Employee Separation, Process to backfill or create new position, Equity, Approval process, on boarding, creating a productive work environment, performance management.

2016, UNM Mediation Certification, Anderson School of Management

2015, Managing Volunteers for Maximum and Mutual Benefit, Center for Non-Profit Excellence

2015, Resolving Workplace Conflicts, Center for Non-Profit Excellence

2015, UNM Employment Management Life Cycle Management Certificate, UNM Business Office

2015, UNM Women’s Leadership Development Training, Anderson School of Management PROFESSIONAL HONORS & AFFILIATIONS

Member American Society of Training and Development (ASTD)

Member National Association of Female Executives (NAFE)

Beta Gamma Sigma (Academic Honors Society)

Sigma Iota Epsilon (Academic Honors Society)


Certifications: Mediation, Certified Fitness Trainer, AFAA, CPR and First Aid, FCC Radio/Telephone License Hobbies: hiking, biking, reading and travelling

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