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Customer Service Manager, Patient Services Editing, Proofreading

Location:
Gurnee, Illinois, 60031, United States
Posted:
October 16, 2018

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Resume:

Kevin Biron-Bomis

**** ********* **** ******

Gurnee, IL 60031

E-mail: ac7eia@r.postjobfree.com

EXPERIENCE

Patient Services Coordinator, July September 2017. Advocate Medical Group, Chicago, IL

• Ensuring timely assistance regarding patients’ health-related needs.

• Creating appointments for doctor visits, laboratory and imaging services, creating tasks for medication refills, paging physicians in emergency medical situations.

• Ensuring compliance with all HIPAA laws and regulations.

• Providing exemplary customer service by maintaining a professional, positive, courteous demeanor while attending to critical medical scenarios.

Cage Supervisor, September 2015 May 2017. Rivers Casino; Des Plaines, IL

• Accounting, maintenance, and security of casino's on-hand monetary assets, including check cashing and cash advance transactions.

• Ensuring staff training and compliance of Title 31 requirements.

• Creation of jackpot winner checks.Preparation and verification of daily deposits, weekly coin and currency orders.

• Accurate replenishments, returns, and daily reconciliations for ATM kiosks.

• Staff scheduling, assignments, disciplinary and annual evaluations.

• Acting as cashier or banker during periods of short-staffing.

• Providing exceptional guest service by maintaining a professional attitude and appearance in addition to a positive, friendly, and courteous working environment.

Cage Supervisor, November 2008–March 2015.

Majestic Pines Casino, Black River Falls, WI

• Accounting and maintenance of casino's on-hand monetary assets, including check cashing and cash advance transactions.

• Creation of jackpot winner checks.

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• Preparation and verification of daily deposits.

• Replenishments, returns and daily reconciliations for ATM kiosks.

• Staff scheduling, disciplinary and annual evaluations.

Proofreader, June 2008–August 2008.

OfficeMax, Inc., Naperville, IL

• Copy-editing and proofreading production layouts for the 2009 OfficeMax product catalog.

Proofreader, March 2008 May 2008.

Anthology, Inc., Arlington Heights, IL

• Copy-editing and proofreading national grade-school textbooks.

• Maintained accurate database logs for all projects.

Editor/Proofreader, October 2007–January 2008.

Scott Foresman Publishing, Glenview, IL

• Copy-edited and proofread national grade-school mathematics textbooks for Grades K-5.

• Worked on multiple publications simultaneously while adhering to strict deadlines.

• Kept projects flowing smoothly and on schedule by troubleshooting and resolving problems.

• Maintained accurate database logs for all projects.

Proofreader, July September 2007.

Quebecor World Premedia, Schaumburg, IL

• Copy-edited and proofread initial production layouts for the 2008 OfficeMax product catalog.

Senior Production Editor/Project Coordinator,

January 2000 October 2006.

Production Editor, January 1999–December 1999.

Publications International, Ltd., Lincolnwood, IL

• Copy-edited and proofread material at each stage of production for spelling, grammar, style consistency, and errors.

• Worked on multiple publications simultaneously while adhering to strict deadlines.

• Kept projects flowing smoothly and on schedule by troubleshooting and resolving problems.

• Routed each stage of projects from beginning to end, and ensured that projects progressed as smoothly and efficiently as possible.

• Worked closely with managing editors and art directors to determine and prioritize goals during the publication process.

• Maintained strong communications with all project members to monitor progress of projects, both throughout the workday and the course of the project(s).

• Collaborated with team members to craft effective solutions to problems or issues that arose within a publication.

• Worked closely with the imaging and pre-press departments, serving as liaison between these departments and the creative team.

• Maintained accurate working logs for all projects.

Shipping Center Assistant Manager, October 2004–January 2006.

The UPS Store, Wilmette, IL

• Advised and assisted customers regarding shipment rates and packaging.

• Operated cash register.

• Trained new clerks.

• Maintained and ordered inventory.

• Verified accuracy of shipping invoices to intended destinations.

• Verified accuracy of billing receipts between UPS and The UPS Store.

Video Store Manager, August 1990–May 1999.

Video Hotline, Inc., Winnetka, IL

• Advised and assisted customers on rentals.

• Operated cash register.

• Trained new clerks.

• Assigned and scheduled staff.

• Maintained and ordered inventory.

EDUCATION

Loyola University Chicago, Chicago, IL. 1995.

B.A. in Communications, minor in English.

New Trier Township High School, Winnetka, IL. 1990.



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