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Assistant Director of College Success

Cleveland, OH
October 16, 2018

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Job Position

Strategic Planning and Decision Making Student Advocacy and Interactive Learning Resource Management

Public Relations Volunteer Management Financial Administration Key Business Partnership

Qualifications Profile

Visionary, goal-driven, and highly committed professional, offering hands-on experience within nonprofit organizations; complemented with adeptness in program development and implementation, events administration and promotion, and community outreach. Skilled at setting and meeting goals; implementing fundraising initiatives; designing engagement strategies; and optimizing operational efficiency and surpassing objectives. Effective at grasping diverse views as well as understanding national and cultural interpretations and differences.

Professional Experience

College Now Greater Cleveland, Cleveland, OH

Scholarship and Financial Aid Specialist, Scholarship Services and Financial Aid Department Nov 2015–Present

Oversee activities associated with scholarship maintenance and administration for traditional college students

Provide training and supervision to student interns

Guarantee the delivery of excellent customer service to scholarship recipients, resource center clients, and scholarship applicants through in person and phone communication, mailings, and social media

Design and monitor retention plan for a scholarship cohort of 17 students

Render effective mentorship to 17 college students to re-enroll in college and retain to graduation

Ensure alignment of scholarship awards with available scholarship dollars in coordination with College Now’s Accounting Department

Take charge of maintaining current fund and account information for the preparation of monthly and annual fund reconciliation

Facilitated training of College Now advising staff on the scholarship recommendation and submission process

Case Western Reserve University, Cleveland, OH

Graduate Intern, Office of Student Activities and Leadership Jan 2017–May 2017

Collaborated with the Office of Multicultural Affairs and Student Activities and Leadership in developing a leadership program proposal to boost the engagement of underrepresented college students

Worked with the logistics for Who’s Who Among Student in American Colleges and Universities reception

Completed necessary training to facilitate Strengths 101 sessions

Administered budget for the annual Student Leadership Awards Ceremony

Greater Cleveland Food Bank, Cleveland, OH

Client Help Specialist, Advocacy Department, Help Center Oct 2012–Oct 2015

Conducted phone screening to determine caller’s eligibility to apply for state and federal benefits

Assisted clients with the completion of Supplemental Nutritional Assistance Program (SNAP) applications for food assistance

Prepared accurate monthly reports by monitoring SNAP applications for internal and external resources

Provided referral to clients on community and social service programs

Guaranteed accurate and confidential records of calls and client information

9to5 Atlanta National Association of Working Women, Atlanta, GA

Chapter Organizer Aug 2011–Jul 2012

Offered hands-on support to the coordination of a statewide coalition to increase access to flexible workplace policies

Promoted civic engagement among chapter members through the Election Connection Program

Conducted lobbying for 9to5 issues and campaigns, such as the Family Care Act

Fulfilled other tasks which involved generating information on employment rights, presenting suggestions on how to handle workplace situations, and improving organizational policies

Made use of 9to5 Job Survival Helpline to provide referrals to government agencies, while creating quarterly reports

Maintained involvement in driving fundraising initiatives

University of Toledo Residence Life, Toledo, OH

Resident Advisor, Ottawa House Residence Hall Aug 2010–May 2011

Rendered oversight to students in campus housing and enforced all university and housing policies

Successfully designed and executed programs focused on instructing and engaging students outside the classroom

Established and fostered a positive environment for residents, while promoting academic excellence

Acted as a first responder for emergency situations and conflicts

Effectively counseled and motivated students adjusting to campus living

Apple Tree Nursery, Toledo, OH

Teacher’s Aide and Substitute Teacher Oct 2007–Aug 2010

Aided lead teachers in implementing early age curriculum to meet individual students learning, physical, and emotional needs

Introduced an annual National Panhellenic Council Comes to Apple Tree step show to engage children to diversity, while strengthening relationships with University of Toledo students


Master of Education in Adult Learning and Development, 2017

Cleveland State University, Cleveland, OH

Bachelor of Arts in Individualized Program: Interdisciplinary Studies, 2011

University of Toledo, Toledo, OH

Professional Development

-Domestic Violence and Child Advocacy Center: 40-Hour Domestic Violence Training

-Cleveland Rape Crisis Center: 40-Hour Sexual Assault Advocate Training

-Ohio Benefits Bank Counselor

-Victim Services Training

-Coping Skills Training

-Interfaith Worker Justice-Organizing Training

-Planned Parenthood Women in the Halls (Lobbying Event)

Awards and Honors

-2018 Northeast Ohio Top 25 under 35 Movers and Shakers Award

-2011 University of Toledo Outstanding Student Leader

-2011 University of Toledo Advocate Award

-2011 Outstanding RESPECT Program

Professional Affiliations

-National Association of Student Personnel Administrators (NASPA); Member (2016–2017)

-Ohio College Personnel Association (OCPA); Member (2016–2017)

-American College Personnel Association (ACPA); Member (2016–2017)


-College Now Greater Cleveland Mentoring Program, Mentor (2016–Present)

-Cleveland Rape Crisis Center, Hotline Advocate (2014- Present)

-9to5 Women Activist Network, Member (2012–Present)

-College Now, Staff Retreat Committee (2016 and 2017)

-Greater Cleveland Food Bank, Harvest for Hunger Internal Committee (2013,2014, and 2015)

-Lutheran Volunteer Corps, Volunteer (2011–2012)

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