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Customer Service Office

Sandy Lake, Pennsylvania, United States
October 16, 2018

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Teresa A. Markwood

**** ****** **


724-***-**** (primary)

724-***-**** (mobile)


A career with a company that will provide stability and enable me to use my professional office skills and experience.


Registration Specialist, Grove City Medical


12/2017 - 09/2018

Grove City, PA

Interview patient /legal representative to obtain demographic and insurance information. Obtain required signatures, enter data, scan documents, and work directly with medical staff and office personnel necessary for patient care. Also accept payments and perform general office duties. Breakdown charts and complete ER Log and reports daily. Adhere to and comply with HIPPA guidelines.

Customer Service Representative, Hagan

Business Machines Of Meadville Inc.

06/2013 - 12/2017

Meadville, PA

Data Entry of Lease Agreements, Service & Supply Contracts, customer information, equipment information, purchase orders, sales orders, sales invoices, and service calls. Research and Resolve customer inquiries on invoices, create general letters as needed. Create sales invoices, miscellaneous credits and debits, apply payments to account receivables. Scan, file and general office duties including answering phones, run postage machine, fax machine, copier, and cash out customer purchases through the cash register and credit card processing.

Radio Traffic Director -Forever Broadcasting,

Miller Brothers Staffing Solutions LLC

07/2012 - 03/2013

Meadville, PA

Processed orders. Assembling, coded and submitted logs and reports for on-air commercials in a proficient timely manner. Processed customer orders consisting of fees, dates and times. Accurately entered orders using Delta Flex CBSI Traffic System. Senior Member Service Representative,

Meadville Area Federal Credit Union

04/2002 - 02/2012

Meadville, PA

Opened accounts, processed loan applications and disbursement (personal loans to Home Equity loans), processed life, disability and death claims. Update member information. Performed general office duties. Opened and closed facility. Possessed Credit Union product knowledge. Maintain excellent member relations. Completed a variety of personal banking transactions maintaining a balanced cash drawer. Office Clerk, H & R Block

12/2004 - 04/2006

Sandy Lake, PA

Responsible for general office duties such as answering the telephone, scheduling appointments, organizing and updating files. Received payments from customers, maintained and balanced a cash drawer and utilized zon machine daily. Office Manager, Elbow Street Aviation

03/2000 - 08/2000

Greenville, PA

Facilitated daily operations of the office, including updating fuel logs, scheduling appointments with customers. Maintain and balanced a cash drawer daily. Ordered airplane parts and sold merchandise in the aviator store. Loan Review Officer, Mercer County State


01/1986 - 09/1999

Sandy Lake, PA

Promoted through a variety of positions including the following: Proof Operator (running teller transactions and all general ledger tickets and start computer update), Bookkeeper

(filed, answered the telephone and customer service duties), Teller (completed a variety of personal banking transactions and maintained a balanced cash drawer), Receptionist

(operated a multi- line switchboard), Records and Research (researched and balanced Loans-in-Process and customers' accounts), Loan Review Officer (review and corrected loan, loan files, ledgers and Escheat accurately). EDUCATION

Franklin High School

09/1972 - 06/1978

Franklin, PA

High school graduate or equivalency certificate (GED) Major: none

Minor: general

Reason for Leaving:Graduation

Venango County Vo-Tech

09/1976 - 06/1978

Oil City, PA

High school graduate or equivalency certificate (GED) Attended Vo-Tech 1yr Communications and 1yr Computer Processing General graduation Reason for Leaving:Graduation from Vocational classes taken during Junior and Senior years of school


Management 05/21/2013

Directed office functions to assure smooth daily operations; scheduled, ordered parts, merchandise, tracked office processes, and appointments in a timely efficient manner. Customer Service 05/20/2013

Worked directly with customers to research and resolve a variety of banking, office, and retail issues; assured customers' needs were addressed and met at a high level. Clerical/Reception 05/18/2013

Proficient in a variety of office skills and equipment operations including multi-line switchboard, postal, copy, scan, fax, adding machine, typewriter, film and Fisch research machines. Maintained accurate records, multi-task, appointment scheduling and filing. Basic computer knowledge, operating a PC, Microsoft Office, Word, Excel and Delta Flex. Retail Service 05/15/2013

Obtained retail/customer service with experience working at Blair Call Center, Cracker Barrel, Sky Bank, and Value City Department Store.

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