Resume

Sign in

Customer Service Representative

Location:
Mobile, AL
Salary:
32,000
Posted:
October 18, 2018

Contact this candidate

Resume:

Shereca Campbell

ac7e9d@r.postjobfree.com

Cellular: 251-***-****

Customer service professional with excellent medical terminology and computer skills seeks opportunity to bring my service-oriented personality and technical abilities to your company. Energetic with a solid history of achievement. Motivated leader with a strong organizational and prioritization abilities.

•MS Office Suite

•Typing: 40WPM

•Certified Surgical Technician

•BLS / First Aid-CPR – Current

Work Experience

Deli Clerk

Publix Mobile, AL

January 2018-Present

•Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

•Store food in designated containers and storage areas to prevent spoilage.

•Portion and wrap the food, or place it directly on plates for service to patrons.

•Take and record temperature of food and food storage areas, such as refrigerators and freezers.

•Package take-out foods or serve food to customers.

Customer Service Representative

Sears Tele service Mobile, AL

July 2015-August 2017

•Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Checked to ensure that appropriate changes were made to resolve customers’ problems.

•Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Referred unresolved customer grievances to designated departments for further investigation.

•Determined charges for services requested, collect deposits or payments, or arrange for billing.

•Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Customer Service Representative

Hertz Mobile, AL

October 2012-March 2015

Determined charges for services requested, collect deposits or payments, or arrange for billing.

•Consistently met or exceeded sales metrics, leading the sales team on several occasions.

•Completed contract forms, prepare change of address records.

•Contacted customers to respond to inquiries or to notify them of claim investigation results.

•Assisted customers with vehicle rental and agreements.

Affordable Security

Office Clerk Mobile, AL

March 2006- January 2011

Obtain database in Microsoft Word, Excel, Power point, Quicken Notes, Access, One Drive and Microsoft Edge.

Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Completed contract forms, prepare change of address records.

Checked to ensure that appropriate changes were made to resolve customers’ problems.

Certified Surgical Technician

USA Trauma Center Mobile, AL

October 2009-February 2011

Counted sponges, needles, and instruments before and after operation.

Maintained a proper sterile field during surgical procedures.

Scrubbed arms and hands and assisted the surgical team to scrub and put on gloves, masks, and surgical clothing.

•Provided technical assistance to surgeons, surgical nurses, or anesthesiologists.

•Prepared patients for surgery, including positioning patients on the operating table and covering them with sterile surgical drapes to prevent exposure.

Surgical Technician Externship

Alabama Orthopedic Clinic Mobile, AL

January 2009-March 2009

Under the supervision of a certified technician:

•Counted sponges, needles, and instruments before and after operation

•Maintained a proper sterile field during surgical procedures

•Scrubbed arms and hands and assisted the surgical team to scrub and put on gloves, masks, and surgical clothing

•Provided technical assistance to surgeons, surgical nurses, or anesthesiologists

•Prepared patients for surgery, including positioning patients on the operating table and covering them with sterile surgical drapes to prevent exposure

Education

Associate's Degree, Surgical Technician

Virginia College

High School Diploma

Mobile, AL

C.F. Vigor High School

Prichard, AL



Contact this candidate