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Customer Service Representative

Bowie, MD
October 18, 2018

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Shirleen P. Griffin

***** *** ****** *****, ******** 20720

Cell: 240-***-****


To continue exploring my passion in payroll and human resources, for an expanding company, non-profit organization, university, government or a government contract position allowing opportunities in processing payroll.


DCPS, Web Automated TA DAI – ATAAPS, DFAS, Remedy Tickets, ICTAPS, SDA, OPM Personnel Processing Guidelines, Leave Audits, Recordkeeping MS Outlook, MS Dynamics, Word, Excel, Power point, ADP Workflow, ADP HRIS Perspectives and Hosting, Vista by Viewpoint HRIS, Costpoint Deltek Time & Expense TA, LCP Government Labor Tracker, Ultimate Ultipro HRIS Software, Kronos Automated TA, GP and Quick books


Civilian Payroll Technician

Cherokee Nation Health Services


Defense Health Agency (DOD)

7700 Arlington Road Falls Church, Virginia

May - 2018 - September - 2018 (4month Contract)

•Maintained and assisted in the operation of Defense Civilian Pay System (DCPS) and Customer Service Representative (CSR) payroll functions of 2,500 employees

•Assisted and managed civilian pay timecards in (Automated time and attendance production solution) ATAAPS timekeeping system for DHA employees

•Managed and processed critical payroll administrative functions, reports and all payroll related activities

•Communicated with staff concerns, loans, back pay, retro timecards, child support, bonuses, and garnishments

•Processed Entry of Duty (EOD new hired payroll documents

•End-dated terminated employees, deployment, transfers and resigned in DCPS and ATAAPS TA

•Maintained employee personal changes, address, taxes, leave balances, advance leave requests and donated leave

•Entered Disabled Veterans leave inquiries, processed employees donated leave in DCPS

•Researched employees leave corrections, prepare vacation leave audits, compensation discrepancies, earned, used and loss hours balances, workers compensations and time off awarded leave balances,

•Entered Interns and employees special occasion timecards into DCPS for the payroll

•Conducted the bi-weekly EOD orientation shared time and attendance (ATTAPS) training on accessing time cards, concurring and certifying time cards

•Setup employee work schedules (AWS) in ATAAPS, submitted Remedy tickets in DFAS, and ICTAPS

•Worked closely with HRIS Payroll lead and senior payroll specialist on the bi-weekly payroll corrections

•Worked closely with Timekeepers, Performance management and the business partners team on changes on the rating scheme list on DD2875, DD577, hierarchy labor position and form 44, Title 38

Payroll Accountant

GCS, Inc - Sigal Construction Company

May-2017 April- 2018 (11 months)

•Managed GCS, Inc and Sigal Construction Company payroll processing, taxes and certified billings

•Processed weekly labor certified payroll and bi-weekly professional payroll, and executive professional staff for Sigal Construction Company

•Processed payroll of about 250 employees using Vista by Viewpoint HRIS

•Managed certified labor prevailing wages for employees work on certified labor projects

•Managed all timecard entries locked and processed final approval of timecards

•Reconciled payroll general entries to general ledger Communicated with the staff in concern of payroll changes, loans, loan pay back, child support and garnishments

•Entered and processed Fidelity 401K payments provided by the employees

•Imported timecard entries and review the payroll for errors, missing employees and corrected hours.

•Edited and corrected the certified laborers payroll wages to reflect to Davis-Bacon requirements

•Processed the payrolls, upload EFT files, imported accruals to update GL Imported pay stubs and email each company and employees a pay stub notification.

•Processed the certified billing invoices after processing each payroll for Sigal and government certified projects (LCP Tracker) weekly certifications

•Paid weekly and bi-weekly federal 941 tax payments after each pay period

•Paid quarterly tax payments and file the company’s quarterly taxes for each company the Federal 941, 940 unemployment SUTA and FUTA quarterly unemployment taxes

•Managed payroll procedures for voluntary and non-voluntary termed

•Reconciled payroll ledger, reporting, managed payments for employees PTO accruals, company healthcare, FSA monthly contributions and 401k uploads to banks

•Closed pay period, reconciled payroll ledger deductions, update ledger, open timecards and pay periods

Payroll Specialist

Catholic Charities Organization of DC

November 2010 May 2017 (6 years 6 months)

•Managed employees' timecards in Kronos, e-time and ultimate UltiPro

•Reset managers and employees timekeeping access and passwords

•Setup salaried and professional staff work schedules in Timecards

•Processed payroll in ADP Hosting and ADP Perspective

•Processed in-house payroll using Ultimate Gateway HRIS and Kronos Time and attendance

•Processed Ultimate Ultipro and closed timesheets in Ultipro Time and Attendance, Ultipro Gateway

•Closed E-time enterprise time and attendance and imported time files

•Worked closely with the HR team on new hires setup, timecards, terminations timecard removal

•Worked closely with the benefit team in worker comp, maternity leave, paternity and disability

•Set up employee garnishments, tax levies, and IRS exempt lock letters

•Posted and corrected timecard errors, mis-punches and corrected punch in and out errors

•Reconciled payroll general ledger and deductions and 401K uploads

•Corrected time clock errors in recorded punches, missed punches, holidays

•Coordinated and entered payroll changes in personal, pay, or separation

•Managed setting up schedules and change schedules for salaried, professional and hourly staff

•Provided payroll orientation training for new hire training

Payroll Processor and Bookkeeper

New Endeavors by Women

January 2007 November 2010 (3 years 10 months)

•Processed payroll for 300 employees using ADP Workflow

•Managed payroll changes, garnishments and address

•Managed yearly benefits open enrollment process

•Managed payroll PTO benefits accruals, accruals rates, vacation and sick leave and personal and employee pay advances and payback

•Imported yearly GL reports and posted journal entries for payroll, worker-compensation and process unemployment reports in Great Plains

•Posted journal entries to allocate or to re-classify payroll earning to the correct grants and contracts

•Maintained payroll registers and posted journal entries correct company projects

•Prepared company deposits and residents' deposits, post wires and bank deposit activity

•Provided a daily and weekly cash report, plus collections

•Managed Accounts payable vendors, setup new vendors, processed check runs and matched accounts payable invoices to checks and mailed out checks

•Closed end of month billings, account payables and account payable ledger

•Prepared invoices for submission to government for grants and contract funding to organization

•Maintained files for contracts, foundations, fundraising and donations • Assisted with organization HUD and TCP monthly contractual billings.

Account Receivable and Lease Administrator US Properties - Atlantic Video, Inc (Sister Co.)

November 2000 December 2007 (7 years 1 month)

•Managed US Properties Leased Properties in the DC, MD and VA

•Monitored tenant file updates, commencement dates, escalations and vacancy

•Posted and processed tenant billing, pre- and pos expenses and parking

•Made up deposits, posted lease payments, lockbox receipts, and credit card payments

•Updated tenant lease billings and billing expenses

•Monitored tenant files, updates, commencements and vacancies

•Managed Lease escalation yearly changes and parking

•Provided monthly rent receivables, collections, partial payments and miscellaneous payments

•Prepared rent rolls for cashflow update, assist in account payable, setup vendors, processed checks

•Processed and posted credit card charges and reconciled monthly credit card statements.

•Reconciled credit card statement and assist with bank reconciliation

•Prepared weekly and monthly and cash flow spreadsheets

•Posted all cash receipts from lockbox, bank EFT bank deposits and credit card payments

•Posted and processed production, media billings, and managed WIP projects

•Closed monthly cash receipts, billings sequences and account payable ledger

•Processed monthly sales and commission payments to sales team


•University of Maryland College

•Incomplete Business Administration, Continuing EDU

•May 2018 December 1981

•Ashford University

•Incomplete, Continuing Edu

•June 2008 December 2010

•University of Maryland College Park

•Incomplete, Continuing Edu

•January 1979 December 1981

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