Sign in

Customer Service Computer Engineering

Herndon, Virginia, United States
October 18, 2018

Contact this candidate


Jeremy Garrison

**** **** ** ***********, ** ****3 l 336-***-**** l

Objective: To obtain an entry level position in the IT field that will allow me to demonstrate my technical knowledge and to further my experience.

Entry-Level Help-Desk Technician

Proven ability to diagnose, troubleshoot, and resolve technical problems.

Quick learner with strong working knowledge of software, hardware, networking, and operating systems.

Outstanding communication skills; demonstrated background working well with co-workers.

Proficient at repairing, troubleshooting, and modifying various systems, tools, and testing.

Proficient with Windows 10/8/2000/XP/Windows Server 2012

Experience with virtual networking and deploying virtual machines.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

Experience includes using different POS systems to ring in orders, process payments, and prioritize items.


●Northern Virginia Community College, Annandale, VA (2010-2011)

Multimedia Software

Introduction To Telecommunications

●Certificate, Business, Forsyth Technical Community College, Winston-Salem, NC (2004)

Introduction To Communication,

Introduction To Computer Applications & Concepts

●High School Diploma, General, West Davidson High School, Lexington, NC (2001)


Computer Applications I & II

Computer Engineering Technology (CET)

Technology Summary


CompTIA A+ (In Progress) Google IT Support Professional Certificate (In Progress)


VSphere, Salesforce, Total view, SAMS & MS Office


Computer Reclamations Analyst - K12 (May 2018 – Present) Herndon, VA

●Processes all hardware reclamation label requests using the CRM system and direct emails.

●Processes assigned service requests using the CRM for status updates, fulfillment requests and tracking information.

●Provides daily reclamation and cancellation files to vendor; updates master files and works with schools and teachers directly to reclaim computers

●Processes live inbound calls from auto dialer batch, and makes live outbound calls to recover hardware.

●Handles vendor cancelled recoveries and manages reclamation email inbox for all types of requests and escalations from schools, teachers, and families.

Server & Trainer - Yard House – Springfield, VA (February 2015 – February 2018)

●Educates new employees on a continuous basis, through an extensive training program

●Proven to be a self-starter with demonstrated energy and motivation. Continuously shown to be results oriented, self- motivated, and driven by both financial and career opportunities.

●Displays amazing customer service by eagerly assisting customers by going above & beyond typical duties.

●Consistently goes beyond the duties of the job by educating himself in the contents of the recipes of the extensive drink menu, to upsell and foster a welcoming environment for all guests ● Self manages complete sections.

Contact this candidate