Granite Bay, CA *****
To obtain a position that will enable me to use my strong organizational skills, ability to work well with people, and share my dedication to health and fitness.
SKILLS & ABILITIES
Proficient in computer programs such as Microsoft Word and Excel. Very organized and detail oriented. Excellent communication skills, ability to lead as well as be a team player. Willingness to learn new tasks/skills. Superior customer service skills and enthusiasm for working with the public. Love for teaching.
LIFETIME FITNESS/ MEMBER SERVICES
MAY 2015- PRESENT
Customer service, fielding phone calls, assist members with account questions and membership concerns. Work collaboratively with other team members to achieve customer service excellence. Maintain member retention by ensuring the highest level of member satisfaction.
STARBUCKS CORPORATION/ CUSTOMER SERVICE
December 2014-May 2015Customer service, maintaining store standards of excellence and cleanliness, following protocols for food safety, ensuring positive team member and customer experience.
GIRLS ON THE RUN COACH AND TRAINER
January 2009- May 2009
Educated a team of girls (ages 10-13) using the Girls on the Run curriculum. Topics included diet, proper nutrition for training, positive body image, and physical workouts. Trained girls for a 5k.
CALIFORNIA STATE UNIVERSITY, CHICO 1997
Bachelors of Science, Nutrition and Food Science
SHANELLE BROWN/ SENIOR CONSULTANT KAISER QUALITY AND REGULATORY DEPARTMENT
LAUREN SEQUEIRA/ MEMBER SERVICES DEPARTMENT HEAD