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Customer Service Property Manager

Dallas, Texas, United States
October 18, 2018

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Mindy Cranston

Dallas, Texas *****


cranstonmindy 2 m

Excellent Customer Service skills

Ability to recognize and solve problems

Enhance company growth and profit


Experience Highlights:

01/2018 – Present Churchill Residential – Evergreen @ Mesquite –Leasing/Lifestyle Coordinator Tax credit 55+ Senior Communitv

Perform all duties of a leasing agent such as showing apartments, taking applications, qualifying, maintaining lease files and renewals, taking maintenance requests and follow up. I design the newsletter and the calender of events with all of the activities and entertainment. Maintain relationships with all Vendors and confirm bookings. Have maintained 100% Occupancy along with a waitlist.

07/2012 – 12/2017 Sunchase American – Leasing Agent - Plaza at Chase Oaks– Tax Credit 55+ Senior Communiy.

I pull up OneSite and Lead2lease and email. I work on active files and follow up on all others then submit to compliance for approval. I show apartments to prospective residents, and walk the apartment after move out to determine if they will get their deposit back. I take work orders and follow up on the completed ones to make sure the resident is satisfied with the work completed. Maintained 100% occupancy along with a waitlist.

07/2008 – 07/2012 Bank of America – Home Retention Department Assisted customers who were on the verge of losing their homes by refinancing or by doing a short sale on their home. I worked directly with FNMA providing updates on their loans.

Started out in customer service for a year in the call center with a que that held over 600 calls. Had to think really fast and resolve any type of issue. 07/2006 – 07/2008 Residential inspector

Parr Inspections under FEMA

Traveled extensively from Texas to Florida completing up to 25 inspections per day for hurricanes Rita and Katrina

07/2004 – 07/2006 Drexel Property Management

Glen Oaks Apartments and Townhomes

Property Manager

Responsible for 132 apartments and 94 Townhomes

Duties included, posting rents, preparing budgets, leasing and had a staff of 3 people. I was also in charge of the Homeowners Association and held monthly meetings.

Education University of Texas – Austin, TX

Associates Degree

I am an exceptionally hard working and dedicated person with almost 8 years in both conventional and affordable housing. I have a great reputation with my residents as well as my fellow workers.

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