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Customer Service Medical

Hanover Park, IL
October 18, 2018

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**** ********* *****

Hanover Park, Illinois



Responsible office professional with over 8 years in customer service

Detail-oriented, accurate, strong work ethic, and good organizational skills, eager to learn and to contribute toward meeting the company's goals

Proven ability to cross train and work efficiently and effectively with diverse administrators


ECPI University Virginia Beach, VA Graduation March 2015

Bachelors in Applied Science Major: Healthcare Administration

ECPI College of Technology Charlotte, NC Graduation December 2010

Associates in Applied Science Major: Medical Administration


CPR Certified American Heart Association

Responsible for scheduling appointments

Complete billing and coding

Handle discharge and admitting duties

Performed billing and coding for ICD 9 & 10

Proficient with Microsoft Office

Ability to handle incoming mail and faxes and deliver to appropriate departments

Completed vital signs and patient intake

Maintain patient medical records

Accept monetary and credit/debit card payments

Ability to answer multi-line phone systems

Six Sigma


Douglas Consulting Charlotte, NC * July 2015 – Oct 2017

Patient Case Coordinator

Orients and educates patients and families

Develops interdisciplinary case plan and case management tools

Monitors delivery of care

Evaluates outcomes of care

Contributes to team effort by accomplishing related results as needed

Administrative needs for the case

Carolinas Healthcare Urgent Care – Eastland * December 2014 – January 2015

Healthcare administration (externship)

Responsible for end of day reports

Performed practice management duties to include; Interviews and vendors

Conducted Insurance verification for billing purposes and payments

Completed all voids and secondary’s

C. W. Williams Health Community Center Charlotte, NC * March 2010 – April 2010

Medical Administration-(externship)

Scheduling/updating appointments

Responsible for obtaining all Information sheets and confirming patient information

Answering and transfer calls or transcribed messages and forwarded to providers

Corresponded with medical assistants to ensure proper office flow

Input coding information into EMR system for billing purposes

Talent Bridge Search and Staffing * Charlotte, NC November 2015 – December 2015

Patient Case Coordinator (LASH GROUP)

Proof read forms

Check for missing information (follow up)

Document that all administrative work is completed in order to facilitate patients receiving care from all agencies involved in the initiative

Randstad * Charlotte, NC March 2015 – May 2015

Proof read forms

Check for missing information

Document that all administrative work is completed in order to facilitate patients receiving care from all agencies involved in the initiative

Assist with information concerning plans that are offered in regards to benefits

Self Employment/School Charlotte, NC October 2012 – March 2015

Prime Care Medical Charlotte, NC February 2012 – September 2012

Front Desk Registrar

Check in/out patients

Answer phones

Schedule appointments

Insurance Verification

Spherion Charlotte, NC September 2011 – December 2011

Customer Service Representative

Assist customers with benefit packages offered by their employer

US Postal Services * Charlotte, NC October 2008 – April 2009


Processed mail according to zip codes for the carrier to deliver to the customer

Target Stores * Charlotte, NC October 2007 – October 2008

Cashier/Floor Assistant

Bank of America Charlotte, NC July 1995 – April 2008


Responsible for customer account resolution and completed all payment processing

Maintained a daily ledger of receipts and expenses

Input data entry of invoice and receipt information Denotes Simultaneous Employment

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