**** ****** **., **** ***, Mississauga, ON L4Y 3Y9, Canada.
Phone: +1-289-***-**** E-mail: email@example.com
SYSTEM ADMINISTRATOR, SYSTEM ANALYST, BUSINESS ANALYST, HELPDESK SUPPORT
A distinguished Information Technology professional with extensive experience in project management. Solid background in business analysis, process planning, technical writing, financial reporting, and project documentation as well as user group training. A devoted team leader and a mentor who understands that strong working relationships create great teams and produce exceptional results.
Network Server / Software
Windows Server’s (NT / 2000 / 2003 / 2008 / 2012 / 2016), LINUX (Redhat, Fedora, UBUNTU, Centos), All Microsoft OS, Microsoft Exchange, Mailer Daemon, Microsoft Project, Microsoft Visio, Primavera, VMware, SQL 2000&5, Oracle 10g, Oracle 12c, Microsoft Office & Others
HP, Compaq, Dell, IBM, Lenovo, Cisco, 3Com, Cisco, & others
Technologies / Protocols
Active Directory, DNS, DHCP, ISA, IIS, NFS, Wi-Fi setups.
Technical Solutions Advisor
ResortSuite Oct 2017 - Present
RESORTSUITE is a window based Property Management software using Oracle at back-end with integration capabilities to work with most of the leading PM software’s and solutions
Testing and evaluating new technology;
Management and execution of the tech update process;
Oracle server installation and Window server management
Database Unicode Migration and update from Oracle 10g to Oracle 12c
Installation and configuration of application interfaces Exact Target / Apache / Lodging Link / Opera / RESDIARY / QAS / SHIFT4 / WorldPay.
Administrative support for Windows server hardware, OS/ResortSuite software and Oracle server;
Client Support for new tech solutions and bug resolutions;
Providing training to clients in the use of application, troubleshooting of database and data integrity using SQL scripts;
Assisting customers in resolving technical issues that they may be encountering with ResortSuite.
System Support Analyst
CompuCom Canada Dec 2013 - 28 Feb 2017
Started as Service Desk Technician and later on promoted to System Support Analyst at CompuCom,
Monitored over 1500+ Windows/Virtual servers for clients: UHN - University Health Network, CAMH – Canadian Association of Mental Health and LHIN – Local Health Integrated Network, using CMDB, NetIQ, SMART monitoring and Service Now ticketing tool;
Performed regular approved security patches manually as well as thru SCCM tool in line with customer procedures and defined schedule;
3rd Level Server support for Windows / Linux / Unix Servers.
Provided support, patching and troubleshooting for WebLogic servers.
Assisted L3 for NETIQ services on Virtual and Physical servers for different Compucom clients.
Created users and security group, network shares in Active Directory and MS Exchange. Worked in a multi-platform environment making sure initiative correction is done when required as per departmental documentation;
Performed file restores as per client’s request based upon service level agreement (SLA) and Customer Policies.
Effectively trained new employees about their specific roles and responsibilities and company's procedures.
IT Project Manager
Meteor Techs Jul 2012 - Oct 2013
Provided hardware/software support, hardware backup and repair services to clients; Monitored LAN and WAN connectivity networks;
Deployment and End User Training of Oracle EBS, Designed Oracle EBS 12 form, extensions and work flow;
Deployed NetIQ IDM 4.0.2 Framework on Windows 2008 R2 Servers.
Deployed McAfee and Team Lead for McAfee VirusScan Team.
Project management including proposal development, planning, implementation, budgeting, documentation, monitoring and financial management;
Provided SAAS services for in-house built Accounts and Payroll Software’s.
Drafted and concluded service agreement with IT vendors, coding and inventory of IT equipment and supplies.
Researched and documented business processes and user documentation. Formulated and edited all process flow documentation for training module;
Designed and established backup system for onsite and offsite data;
Designed and implemented business continuity plans and disaster recovery plans for business operations.
IT Project Manager
Stallion Textiles (Pvt.) Ltd. Aug 2010 - Jun 2012
Managed helpdesk support staff team at Principal Office, Sales Offices(s), Factory and Warehouse;
Analyzed and documented business requirements and processes and constructed conceptual data and process models, including data dictionaries and volume estimates for Head Office and production units with GAP analysis;
Vendor management including purchases and conclusion of contracts with IT Vendors;
Monitored, troubleshoot and Server administration of Windows 2003/2008, MDaemon Mail Server and NFS Server;
Managed data backup system for all locations.
TATA Pakistan Aug 2001 to Jul 2010
Migrated server of 3 companies from NT to Windows 2000 to Windows 2003 to Windows 2008;
Designed and planed business processes to improve and support business activities;
Deployment and management of MS Exchange Mail Server;
Managed Administration and backup of Oracle Database;
Designed and Managed IT Architecture and Infrastructure;
Deployment of Oracle Application Server.
Managed helpdesk for hardware, software and network support for Head Office, production units and sale outlets.
Designed LAN, MAN and WAN corporate Networks; Established radio connectivity between SALFI Textile Mills and Head Office and DSL Crossover connectivity between sale outlets & Head Office.
Designed, tested and implemented DRP (Disaster Recovery Plan);
Planning yearly IT Budget for Purchase of New Hardware and software,
Renewed contracts for maintenance and service agreements of hardware and software for production units, Head Office and sale outlets.
Pakbell-Pacetel (Pvt.) Ltd. May 2000 – Jun 2001
TES-MART (Pvt.) Ltd. Nov 1998 – Dec 2000
Pakistan Computers Aug 1997 – Sep 1998
OTHER WORK EXPERIENCE
Business Analyst (Free Lance)
MS Consulting 10 June 2015 – 15 June 2015
MS Consulting client core business was Financial Planning and Insurance
Documented the process of hiring new sales representative from application submission to confirmation.
Divided recruitment process into segments; based on process ownership of departments with time lines using VISIO and MS Project.
MA (Economics) - 2005-07 - University of Karachi
MBA (MIS) - 2000-01 - Institute of Banking and Finance Management.
COMPTIA A+ valid till June 23, 2017
Apple Product Professional Certification Date Dec 2015
Project Management (32 contact hours) - Professional Institute of Excellence.
IQA (ISO 9001-2000) - In-house training and workshop - TATA Group of Companies.
RED HAT Engineer - 3 Months Course - OpenTech - RED HAT House.
Windows 2003 Server/Active Directory/Microsoft Exchange Workshop - MICROSOFT (Dubai)
English; Urdu; Punjabi; Hindi