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Service Continuous Improvement

Location:
New York City, New York, United States
Salary:
45,000
Posted:
October 15, 2018

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Resume:

JOHN HERNANDEZ

*** **** **** ******, #** 609-***-****

New York, NY 10036 Email: ac7dzg@r.postjobfree.com

PROFILE

Highly skilled and dedicated hospitality professional serving as a Bellman, Doorman, Houseman and Mini-Bar Attendant with an unparalleled commitment to service excellence. QUALIFICATIONS

● Outstanding client relationship management skills.

● Excellent public relations skills used to contribute to the vision and values of my employer.

● Dedicated, reliable and committed to job excellence.

● Strong advocate of positive change, job excellence and continuous improvement.

● Committed to the highest standards of professionalism.

● Team player, contributing to a collaborative work culture.

● Able and willing to multi-task and wear many hats. WORK EXPERIENCE

THE EVENTI HOTEL NEW YORK, NY 04/18-06/18

exclusive 297 room VIP/upscale. hotel.

BELLMAN

Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.

● Served as an ambassador of the hotel, living its values and contributing to its brand and image.

● Provided concierge services, as well as organizing tours, dining, and other services.

● Served as a primary liaison between guests and other service providers.

● Focused efforts on a positive guest experience to build their trust and loyalty.

● Worked as an ambassador of the hotel by living its values and contributing to its brand and image.

● Provided customers with one-stop service solutions and continuous follow-up. THE COURT ST. GILE HOTEL, New York, NY 10/17-4/18

Exclusive 320 room VIP/upscale.

HOUSEMAN

● Provided supply and service deliveries to guest rooms.

● Cleaned and maintained hallways, bar, restaurant and rest areas and polished metalwork and furniture.

● Collected soiled linens for laundry.

● Cleaned outside areas and inside areas.

● Used multi-tasking to contribute to lean and efficient staffing.

● Performed all duties to promote the image and professionalism of the hotel. PARK CENTRAL HOTEL, New York, NY 5/17 – 7/17

An exclusive 791 room VIP/upscale hotel.

HOUSEMAN, Temporary Position

● Ensured the professional appearance and cleanliness of public space and administrative areas.

● Provided supply and service deliveries to guest rooms.

● Cleaned and maintained hallways, bar, restaurant and rest areas and polished metalwork and furniture.

● Collected soiled linens for laundry.

● Cleaned outside areas and inside areas.

● Worked in a self-directed capacity.

● Performed all duties to promote the image and professionalism of the hotel. PARAMOUNT HOTEL, New York, NY 11/16 – 4/17

HOUSEMAN, Temp/Substitute

● Performed vacuuming of corridors, mopping/waxing floors and cleaning guest rooms.

● Ensured that the hotel’s image contributed to guests’ expectations.

● Focused efforts on quality, safety, productivity, and doing a job right the first time. SALISBURY HOTEL,New York, NY 1/13 – 7/16

An exclusive 197-room VIP/upscale hotel.

BELLMAN

● Performed guest relations functions including directing customers to check-in, assisting with luggage, valet parking, coordination of transportation, delivery of packages, and resolution of guest issues.

● Served as an ambassador of the hotel, living its values and contributing to its brand and image.

● Provided concierge services, as well as organizing tours, dining, and other services.

● Served as a primary liaison between guests and other service providers.

● Focused efforts on a positive guest experience to build their trust and loyalty.

● Worked as an ambassador of the hotel by living its values and contributing to its brand and image.

● Provided customers with one-stop service solutions and continuous follow-up. W NEW YORK HOTEL,New York, NY 11/98 – 12/12

MINI-BAR ATTENDANT

● Provided services to guests for an upscale 680-room hotel.

● Managed inventory, product ordering and restocking of guest room mini-bars.

● Responded to guests in a timely and courteous manner.

● Created a positive guest experience at all times.

● Trained new Attendants with a focus on total customer satisfaction.

● Obtained guest feedback and used it as a means of pursuing continuous improvement.

● Won “Applause Award” for sales and customer satisfaction. AFFINIA DUMONT EXECUTIVE FITNESS SUITE HOTEL,New York, NY 10/06 – 1/08 A 210-room hotel for VIP and upscale clients.

DOORMAN/BELLMAN

● Provided multiple services including concierge, greeting of guests, valet parking, guidance to check-in, handling and storage of luggage, and assisted with transportation, dining and tour services.

● Maintained strong relationships with guests throughout their stay.

● Provide personalized services tailored and customized to each guest’s specific needs. EDUCATION

THE MASONRY INSTITUTE,Long Island City, NY

Marble, Tile and Terrazzo Training

OSHA,New York, NY

Scaffold Training, CPR/First Aid Training, Certified Banquet and Waiter EPIC TECHNICAL SCHOOL,New York, NY

Completed 8 and 16 hour Security Training

HOSTOS COMMUNITY COLLEGE,Bronx, NY

Liberal Arts and Radiology



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