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Customer Service Manager

Location:
Los Angeles, California, United States
Salary:
13
Posted:
October 15, 2018

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Resume:

Cinthya Meneses

Los Angeles, CA. *****

213-***-**** ac7dyu@r.postjobfree.com

PROFESSIONAL SUMMARY

Proficient Budtender with outstanding customer services capable of providing accurate information on strains. Trusted key holder and money manager with 5+ years of experience. Desiring a growth-oriented position. Strong organizational and prioritize abilities, handle task with accuracy and efficiency, honest and loyal, very fast learner, punctual and reliable, I work well in a fast paced environment, team player and always eager to learn new skills.

SKILLS

Customer/Client relations, Customer Services

Organization skills, Multitasking strengths

Attention to detail, Fast Learner

Social media knowledge, Marketing

Works well under pressure

Professional phone etiquette

Office administration, Order Processor

Computer Literate and Internet Savy

WORK HISTORY

BUDTENDER 02/2016 to 06/2018

Green Panda Collective - Los Angeles, CA

Provided outstanding customer service and maintained positive relationships with all customers. Helped FTP become familiar with the business works.

Followed company procedures to maintain work environment in a neat and orderly condition.

Weighed, prepared and packaged different types of products and restocked supplies and arranged displays.

Managed a high volume of cash in an accurate and secure fashion.

Sold flowers, concentrates and edibles in a fast-paced environment.

Answered questions about medicinal and recreational uses and the effects and qualities of different strains.

Operated a cash register to process cash, and debit card transactions. Performed all opening and closing procedure, including counting inventory and closing all day by day transactions.

MANAGER 05/2014 to 2015

Hot 420 Delivery Service - North Hollywood, CA

Developed strong working relationships with management and the executive team through effective scheduling and communication skills.

Coordinated all delivery drivers too corresponding addresses and patients with a fast and great organization skills and professional order taking and preparing order to meet customers satisfaction.

Trained all incoming sales team members.

Promptly resolved all customer requests, questions and complaints.

Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings.

Provided impactful sales training and motivated sales team members to drive revenue growth.

Created unique sales strategies for high-profile clients.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

SECRETARY 07/2013 to 08/2014

E&F Autobody - Los Angeles, CA

Assisted senior administrative professionals with daily work tasks.

Produced and mailed fee invoices to customers and managed accounts receivable and payable operations.

Verified and created claim Numbers by communicating with various insurance companies.

Participated in marketing and outreach and other visibility efforts, as requested.

Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.

Performed wide-ranging administrative, financial, and customer service-related functions.

CREW MEMBER 10/2012 to 12/2013

Simply Salad - Los Angeles, CA.

Fast food staff member; Order taking associate.

Preparing salads, wraps and catering.

Restocking inventory.

Daily cleaning and organizing inventory,.

Prepping; Chopping greens, vegetables and chicken.

Answering phones and taking large amounts of orders.

SECRETARY 11/2013 to 07/2015

Beverly Driving and Traffic School - Los Angeles, CA.

In charge of manage the reception area.

Managing telephone calls, e-mails, faxes, travel and social arrangements, etc.

Setting appointments for four instructors including the manager.

Data entering and keep the database up-to-date, making the necessary changes/additions.

Preparing schedules and maintaining administrative contacts with participating delegations terms.

FRONT DESK RECEPTIONIST 06/2011 to 01/2013

Edgar N. Palacios P.A & C.O - Los Angeles, CA.

Receive, direct and relay telephone messages and fax messages.

Placing wholesale orders via email or online.

Administrating online page.

Develop and maintain a current and accurate filing system.

Receive incoming courier packages and prepare outgoing packages.

Manage multi-company switchboard, routing calls as appropriate.

Greet all visitors by offering refreshments; inform the appropriate staff of their arrival.

Prepare and code select invoices including matching with receiving slips.

Maintain master list of utility accounts by property and prepare monthly usage reports.

Keep mailroom/kitchen tidy including loading and unloading coffee area and making sure coffee is fresh for employees and guests.

QuickBooks and a bit of tax preparation.

FLOOR STAFF 01/2009 to 01/2011

Top Top Fashion. Inc - Los Angeles, CA

Fashion rep, daily day by day task.

Assisted customers with any wholesale sales questions, product selection and queries.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Place special orders or call other stores to find desired items.

Set up store displays, Managed shelf stocking and pricing activities.

Customer service.

EDUCATION

Edward R. Roybal High School - Los Angeles, CA

Student Government, June 2010

Los Angeles City College - Los Angeles, CA

LANGUAGES

Bilingual in Spanish and English.



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